Coronavirus

We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to www.newcastle.gov.uk/coronavirus

Coronavirus - Information relating to Council Tax

We understand this is a very difficult time for many of our residents and that the coronavirus is having a significant impact on the economy. 

It’s important to remember that your council tax pays for our essential services that are delivered to all residents in the city.  

It is especially important that if your circumstances have not changed due to the impact of the coronavirus that you continue to pay your council tax as detailed on your bill. 

If you are struggling to pay your Council Tax due to the impact of coronavirus, there is support available: 

 

  1. Make sure you have claimed all the benefits and support you are entitled to. For working age families this could be Universal Credit, Employee Support Allowance or Statutory Sick Pay from the DWP, more information can be found here  
     

  2. Council Tax Reduction, this is a discount for working age people. It reduces the amount of council tax you pay. The size of the discount you receive depends on your income and household size. More information and how to apply can be found here 
     

  3. Council Tax Reduction, the Government has announced that working age people receiving council tax reduction will receive up to £150.00 towards their council tax. If you are already in receipt of council tax reduction you do not need to do anything, we will deduct this automatically from your council tax bill. If you are not in receipt of council tax reduction and your circumstances have changed due to the coronavirus, details of our scheme and how to apply can be found here.
     

  4. Student exemptions and disregards will be continued where your course has been extended, please email a copy of your updated student certificate, issued by your place of education, to council.tax@newcastle.gov.uk
     

  5. We can spread instalments over 12 months, just complete the form here or we can review your instalment plan to see if we can find a more suitable plan to pay, contact us by email council.tax@newcastle.gov.uk 
     

  6. Contact us, we have a dedicated online form so you can explain your circumstances and how you have been impacted by the coronavirus so we can understand how best to support you with your council tax, complete the form here or email us at council.tax@newcastle.gov.uk  
     

  7. If you are unable to make your regular payment due to awaiting a new award for benefit, please complete the form here or email council.tax@newcastle.gov.uk and we will look to see how we can support you with your council tax. 
     

  8. If you are unable to make a payment, or can only make a partial payment, in the short term the Council may delay recovery action however this will depend on your individual circumstances. Please complete the form here. You may also qualify for help through our council tax hardship scheme, more information can be found here. 
     

  9. If you are unable to make a payment via PayPoint due to self-isolation there are different ways to make your payment and they can be found here. If you are unable to use our automated payment line please call us on 0191 278 7878 and ask for Council Tax or email council.tax@newcastle.gov.uk  and we will help you make the payment. 

To contact us, please email or use our online forms and we will respond as soon as possible. Please do not phone unless you are unable to use the internet or email as call waiting times are likely to be significant during this difficult time. 
 

It is important, if you can, to continue to pay your council tax so we can continue to provide vital services and support our most vulnerable residents. 

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