Contact us

Contact us by telephone

The Civic Centre's telephone number is 0191 278 7878

Our lines are open 8 a.m. to 6 p.m. from Monday to Thursday and 8 a.m. to 4.30 p.m. on a Friday.

When prompted, you can ask for:

  • Council Tax for enquiries about your bills or payments

  • Council Tax Reduction to find out about Council Tax reduction or to make a claim

  • Electoral Services to join the Electoral Register or to find out about voting

  • Envirocall to report all environmental issues

  • Housing Benefit to find out about Housing Benefit or to make a claim

  • Job Shop to find out about council jobs

  • Libraries for enquiries about library services

  • Parking to request a Blue Badge, a residential parking permit, or pay a parking penalty charge

  • Payments to pay Council Tax bills. The cardholder must be present.

  • Register Office for births, deaths, marriages, civil partnerships and citizenship enquiries

  • Repairs Centre to report a repair to your Council property

For all other services, please telephone 0191 278 7878 and say the name of the person, team or division you wish to speak to.

For customers with hearing difficulties, please use our minicom number 0191 211 4944.

If you're looking to report a fault with a street light then please call SSE Enterprise Lighting on 0800 085 7307.


24 hour telephone line

You can phone us 24 hours a day on 0191 278 7878 to report certain issues or access certain services. These are:

  • Envirocall to report all environmental issues

  • Environmental health emergencies

  • Payments (automated)

  • Repairs Centre to report a repair to your council property

  • Out-of-hours social work support for the duty social worker

  • Report problems with street lighting by clicking here


Contact us in writing

Newcastle City Council
Civic Centre
Newcastle upon Tyne

Is this page useful?
Is this page useful?