New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
This website is run by Newcastle City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
Our website aims to comply with all of the Guidelines for UK Government websites, as well as all the priority 1 and 2 checkpoints to achieve compliance with the Worldwide Web Consortiums (W3C) Web Content Accessibility Guidelines (WCAG) 1.0, Level AA, and to maintain this standard as a minimum. We are currently working towards compliance with the W3C WCAG 2.0, Level AA, with a long-term aim of achieving W3C WCAG 2.0, Level AAA.
For more information visit Web Content Accessibility Guidelines.
Get content in a different format or language
If you need information in a different format or language, please contact the Communications Support Team on 0191 211 5094 (extension 25094). You can also use our Recite Me assistive toolbar to get the web content translated into many different languages, see below.
ReciteMe is a cloud-based web accessibility solution which enables visitors to customise the website to their needs. You can launch ReciteMe on our website by clicking on the 'Listen and translate' link that appears at the top right of our website. The ReciteMe tool is easy to use and includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool to get the web content translated into Welsh and many other languages (100+).
New regulations came into force for public sector bodies on 23 September 2018. They say that public sectors bodies must make their website or mobile app more accessible by making it ‘perceivable, operable, understandable and robust’. The full name of the regulations is the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The 2018 regulations build on our existing obligations to people who have a disability under the Equality Act 2010 (or the Disability Discrimination Act 1995 in Northern Ireland). These say that all UK service providers must consider ‘reasonable adjustments’ for disabled people. For more information on how our website is performing against these standards visit our Accessibility Statement page.