Crisis Support

The Crisis Support Scheme will be administered by the DHP and Vulnerability Team within the Revenues and Benefits Service, in Resources.

Our replacement for the Crisis Loan scheme operated by DWP until 31 March 2013 is known as the Crisis Support Scheme (CSS) and is a non-recoverable payment intended:

(a) for those who have suffered a disaster or crisis which includes:

• No access to vital necessities (i.e. food, heating and clothing)
• Major flooding, gas explosions or fire which affects the home (where insurance or utility companies are not liable)
• Emergency trips to hospital (i.e. to Accident and Emergency)
• Breakdown of family unit (i.e. fleeing violence)
• Severe financial hardship as a direct result of COVID-19


(b) have a risk to the personal health and safety of themselves and/or a member their household* and they are unable to secure funding from any other source.

The following is regarded as a need for health and safety:

• Food and/or clothing
• Fuel for heating their home
• Travel costs in emergency situations


Crisis Support Application form


If you have any difficulties completing your online application form, you need to take a note of your 8 letter reference and call 0191 278 7878 and ask for Crisis Support.

Please note there is no out of hours service for Crisis Support and a decision on an application will only be made during opening hours. Applications received before 1pm will have a decision made by 5pm on the same day. Applications made after 1pm will have a decision made by 10am the following working day.

Crisis Support is not available if:

You are awaiting an award of benefit from the Department for Work and Pensions (DWP) and there is a delay and you have no money. In these circumstances you can apply for a short term benefit advance which was called a benefit alignment payment. To do this you need to contact the DWP on either 0800 328 5644 if you are awaiting an award of Universal Credit or 0800 169 0310 if you are awaiting Income Support, Jobseekers Allowance or Employment and Support Allowance. You must tell the DWP that you require a short term benefit advance not a crisis loan.

You require a budgeting loan or budgeting advance. A budgeting loan will help to pay for essential things like rent, furniture, clothes or hire purchase debts and the smallest amount you can borrow is £100.

For more information on the Crisis Support Scheme please read the following Crisis Support


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