Active Inclusion Newcastle

Active Inclusion Newcastle is a partnership approach developed as part of the Newcastle City Council 2013-16 budget setting process. It responds to the growth in demand for information, advice and support for financial inclusion and housing advice which need to be met at the same time as resources and capacity are reducing across the council and partners. Active Inclusion Newcastle improves the coordination and consistency of information, advice and support to facilitate more partners to help residents' financial inclusion and to prevent homelessness in the context of high levels of unemployment and the cuts being delivered by the government's welfare reforms. Improved coordination helps us to reduce people's fear and uncertainty and to maximise our resources to maintain the foundations for a stable life: somewhere to live, an income, financial inclusion and employment opportunities. For more information, see our Active Inclusion Newcastle briefing note (pdf, 174kb).

The government have acknowledged the strength of our Active Inclusion Newcastle approach by making Newcastle one of three national early adopter Homelessness Prevention Trailblazers. For more information, see our Homelessness Prevention Trailblazer briefing note (pdf, 33kb).

This page includes information resources to support our collective work to prevent homelessness. For information resources which support our work to help residents' financial inclusion, visit our Welfare rights and money advice information for professionals and volunteers page.

Our partnership arrangements 

Homelessness Reduction Act 2017 

The Homelessness Reduction Act 2017 is the most significant homelessness legislation for 40 years. Most of the Act is enacted on 3 April 2018. It places new legal duties on English councils so that everyone who is homeless or at risk of homelessness will have access to help, irrespective of their priority need status, as long as they are eligible for assistance. The Act is accompanied by a new code of guidance and a new monitoring system for councils. 

The Homelessness Reduction Act 2017 creates the following main changes:

  • councils must assess and agree a personalised plan (called an Inclusion Plan in Newcastle) for all eligible people who are at risk of homelessness within 56 days that covers the:
    • circumstances that caused the risk of homelessness
    • the housing needs of the person, and
    • what support would be necessary for them to be able to have and retain suitable accommodation
  • councils must provide tailored information and advice for groups they consider more likely to be at risk of homelessness (our information sheets are available here)
  • councils must take reasonable steps to relieve homelessness
  • people applying for assistance will be expected to cooperate with the council
  • councils must establish a system for the acceptance of referrals from public agencies to work with those at risk of homelessness (delayed until October 2018)

In Newcastle we are responding to the Homelessness Reduction Act 2017 by building on our Active Inclusion Newcastle partnership approach to making the prevention of homelessness everyone’s business and a culture of supporting all residents to have a stable life: somewhere to live, an income, financial inclusion and employment opportunities. You can read more about the approach being taken in Newcastle to respond to the Act here

Homelessness Reduction Act 2017 (external link)

Homelessness code of guidance for local authorities (external link)

Our Homelessness Strategy

 Our protocols

Our spectrum of advice

To complement our spectrum of advice we hold quarterly 'Introduction to Housing and Homelessness in Newcastle' training sessions for those working in tier 1 and 2. These sessions offer a basic overview of homelessness legislation, an explanation of the different kinds of housing tenure and the rules that govern them, how to apply for social housing, and how to query and challenge housing and homelessness decisions. We also cover practical information about the role of the Housing Advice Centre and the policies and procedures that we and partners in Newcastle follow to prevent homelessness.

The remaining sessions for 2018 are:

  • 26 July 2018 (9.30am to 12pm) - NOW FULL 
  • 25 October 2018 (9.30am to 12pm) 

Sessions for 2019 are: 

  • 24 January 2019 
  • 23 April 2019 
  • 24 July 2019
  • 24 October 2019

To book a place on the above training or for more information, please email

For information on training available on welfare benefits and budgeting and debt advice please visit the Welfare rights and money advice page.

Trigger point conversation - information sheet 

We have developed an information sheet for professionals and volunteers to support you to have a conversation with residents about housing issues 

Information sheets on benefits, debt and money management, financial inclusion and employment support are also available on our Welfare rights and money advice information for professionals and volunteers page. 

 Our evidence base

If you have any questions about any of these documents or would like more information, please email the Active Inclusion Newcastle Unit at

Return to Housing Advice and Homelessness page

Page last updated: 
10 August 2018
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