Newcastle Gateway

Newcastle Gateway

The Newcastle Gateway is a secure web-based single access point where professionals working with Newcastle residents at risk of homelessness or financial exclusion can refer to local homelessness accommodation and housing-related support services, employment, debt, and benefits advice services, and make applications to the Supporting Independence Scheme.  The basis of the Gateway is a single client record, which can be updated over time and allows sharing of accurate, relevant data between partners. Gateway helps us to demonstrate the value of the sector, share information about clients wishing to access support, and work together to achieve positive outcomes. The Gateway is managed by the Active Inclusion Newcastle (AIN) Unit in partnership with support agencies.

Partners with access include staff in Adults and Children’s Social Care, Housing Advice Centre, Cherry Tree View, providers of commissioned housing-related support, mental health support, substance misuse services, offender management services, health workers, and voluntary sector partners. If you do not have access to access Newcastle Gateway but need to refer a client to the support above, please complete and return one of the following forms to the Active Inclusion Newcastle Unit:

Please also note that all partner agencies with access to the system must sign and return a copy of our Gateway Information Sharing Agreement. 

If you already have access to Gateway, you can log in here.

From November 2019, we can enable limited access to specified client records for users who do not need access to the whole system. You will be able to view the client’s record and make applications for white goods and/or essential furniture via the Supporting Independence Scheme (SIS). You will not be able to search for or add clients, and you will need signed consent from the client/s whose records you need to access. To request this access, please complete the Access Request Form below

Support for Gateway users

•  Email support

Email support for users is available during office hours (minimum 10am-4pm Monday-Friday)  and  queries can be directed to

 Face-to-face Gateway training

Delivered to new teams, or as required for existing teams. To organise a training session for your team, please contact the AIN Unit at  

• Gateway User Group

Gateway User Group meetings take place every quarter, usually on the third Tuesday of the third month of the quarter. This is an opportunity to raise issues and participate in the development of the system; if you would like to attend, please contact the AIN Unit at


Did you know?

Training and e-learning for professionals working with Newcastle residents is available free of charge from the AIN Unit on benefits issues, budgeting and debt, housing and homelessness and financial inclusion issues such as illegal money lending and energy advice. Details are on our information for professionals page or staff can sign up to our weekly email which has details of our training and news on related topics by emailing 

Need more information?

If you have any queries regarding the use of the Gateway please contact the Active Inclusion Newcastle Unit  


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