Help if you are homeless tonight

Due to the coronavirus (COVID-19) pandemic, from 1.00pm on Tuesday 24 March Newcastle City Council’s Housing Advice Centre staff will only be providing telephone or email advice. The Housing Advice Centre building will not be open for face-to-face advice until further notice. This will help us all to reduce the risk of spreading coronavirus.

Please don’t attend the Housing Advice Centre in person as the building will be closed. Instead, please phone 0191 277 1712 or 0191 277 1716 or email

We appreciate that this is a difficult time and that you will be concerned. Please be reassured that we will do our best to respond to your query as soon as we can. However, please bear with us at this time while we are experiencing additional pressures and there is some disruption to our service

If you have nowhere to stay tonight please contact the Housing Advice Centre. Staff at the Housing Advice Centre will assess your situation and give you free confidential advice with the aim of helping to find somewhere to stay

Opening hours for phone advice
Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm (0191 277 1712 or 0191 277 1716)

If it is after 5.30pm (or any time at a weekend) and you have nowhere to sleep tonight please call the out of hours service for advice:

Phone: 0191 278 7878 (speak to the operator and ask for the emergency homeless service)
Monday to Friday, 5.30pm to 8am
Saturday and Sunday, 8am to 8am (24 hours)


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