What to do if you need housing advice or are homeless

What to do if you need housing advice or are homeless

Change to the Housing Advice Centre’s working arrangements

Due to the coronavirus (COVID-19) pandemic the Housing Advice Centre building will not be open for face-to-face advice until further notice. This will help us all to reduce the risk of spreading coronavirus.

Please don’t attend the Housing Advice Centre in person as the building will be closed. Instead, please phone 0800 1707 008 or email housingadvicecentre@newcastle.gov.uk.

We appreciate that this is a difficult time and that you will be concerned. Please be reassured that we will do our best to respond to your query as soon as we can. However, please bear with us at this time while we are experiencing additional pressures and there is some disruption to our service

If you need housing advice, are at risk of homelessness or are homeless and have nowhere to stay please contact the Housing Advice Centre. Staff at the Housing Advice Centre will assess your situation and give you free confidential advice with the aim of helping you to keep your home or assisting you to find one that meets your needs.

Opening hours for phone advice
 Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm 

If it is after 5.30pm (or any time at a weekend) and you have nowhere to sleep tonight please call the out of hours service for advice:

Telephone: 0800 1707 008 (press option 2 for the Operator and ask for the Emergency Homeless Officer)
Monday to Friday, 5.30pm to 8am
Saturday and Sunday, 8am to 8am (24 hours)

You can find out more about our approach which aims wherever possible to prevent homelessness on our Information for Professionals page

What the Housing Advice Centre can do

We will help you understand the different housing options that are available in Newcastle to solve your housing difficulties. We can help if you are:

  • Struggling with rent or mortgage payments
  • Served with a notice or your tenancy is coming to an end
  • Struggling to stay in your home and need help or support to do so
  • Homeless in a crisis
  • Unsure about your benefits

For everyone who seeks assistance at the Housing Advice Centre we will work with them to develop a plan to address their housing issues. We will work with them to develop a personalised plan that will identify actions to prevent or relieve homelessness, meet housing and support needs, and ultimately support the resident to create the foundations for a stable life. Other agencies who are involved with a household may also be asked to contribute to this plan

We may provide emergency accommodation to you if you are homeless, but we will always try to prevent people from becoming homeless in the first place. If this is not possible, we will try to find a solution and housing options to make sure that you have a safe place to stay.

We have also produced a number of factsheets to give more information to people who are particularly at risk of becoming homeless.  

As of 1 October 2018, the Homelessness Reduction Act introduced a new requirement on specified public authorities in England to notify councils of service users they think may be homeless or threatened with becoming homeless.

Ministry of Housing, Communities and Local Government guide to duty to refer (external link)

If you are a public authority looking for information on Newcastle's approach to duty to refer you can find more information on our Information for Professionals page, including details of how to make a referral. If you are a member of the public you should continue to use the methods above to contact the Housing Advice Centre.


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