Help with housing if you are experiencing domestic violence or abuse

If you are experiencing domestic violence or abuse the Housing Advice Centre can find you emergency accommodation and provide specific help and support, working with specialist services to ensure you receive the most appropriate support as quickly as possible. The Housing Advice Centre's contact details are below.

In an emergency situation phone 999 and ask for the Police.

  • Domestic abuse is any incident of coercive or threatening behaviour, violence or abuse (psychological, physical, sexual, financial or emotional) between those aged 16 years old or over who are or who have been intimate partners or family members, regardless of gender or sexuality.
  • Controlling behaviour is a range of acts designed to make a person subordinate and / or dependent by isolating them from sources of support exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance and escape and regulating their everyday behaviour.
  • Coercive behaviour is: an an act or a pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish or frighten their victim. This includes issues of concern to black and minority ethnic communities, such as so called 'honour based' violence, female genital mutilation and forced marriage.

If you are experiencing domestic violence or abuse and need emergency accommodation or housing advice contact the Housing Advice Centre.

Phone: 0191 277 1711
Monday to Friday, 8.30am to 12 noon and 1pm to 4.30pm
Email: housingadvicecentre@newcastle.gov.uk

Out of hours: 0191 278 7878
Monday to Friday, 5.30pm to 8am
Saturday and Sunday, 8am to 8am (24 hours)

Housing Advice Centre
112 - 114 Pilgrim Street
Newcastle upon Tyne, NE1 6SQ

Drop in opening hours
Monday, Tuesday, Thursday and Friday, 10am to 12 noon and 1pm to 4pm
Wednesday, 1pm to 4pm

If you need housing advice or are homeless - Victims of domestic abuse (leaflet) (pdf 213kb) 

Alternatively you may wish to contact the Newcastle Integrated Domestic Violence Abuse Service (NIDAS) directly.

NIDAS offers a single point of contact, providing specialist advice and support 24 hours a day, 7 days a week to anyone who is at risk of or experiencing domestic violence or abuse.

NIDAS provides emergency accommodation, outreach support to help you to remain in your current house or look for alternative accommodation and specialist support for for people who are at high risk of harm.

The service can be accessed by anyone from 16 years old

Specialist help for children and young people, is also available whilst their parents are being supported.

NIDAS can be contacted Monday to Sunday

Phone: 0191 214 6501
Website: www.newcastleidas.co.uk

View a list of local and national domestic violence and abuse services (pdf 172kb)

Need more information?

In an emergency situation phone 999 and ask for the Police.

Is this page useful?
Is this page useful?