We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to

Pathways - clarifying the responses for residents who are homeless or at risk of homelessness

The pathways project seeks to identify, clarify, and refine the pathways for residents in Newcastle who are either homeless or at risk of homelessness.

In this project, the term ‘pathways’ refers to how we respond to those residents who are homeless or at risk of homelessness. How do we identify someone threatened with homelessness or actually homeless? what steps do we take to respond? and who carries out these steps? 

The first stage of the project took place from November 2017 to March 2019 and had four key objectives:

  • consolidate our responses to homelessness (and the threat of homelessness) into pathways which align to the key causes of homelessness in Newcastle
  • map the ordering of responses within each pathway and clarify the roles and responsibilities of different services within each pathway of response to identify gaps in continuity for residents
  • collate useful information on each pathway into an accessible and navigable resource for practitioners
  • gather feedback from practitioners on both the resource and the actual pathways of response

The project  involved practitioners from a range of different organisations to develop, review and test the individual pathways and the resource as a whole. The result is a single resource that draws together our responses into a form which is clearer and more understandable to practitioners.

The pathways resource

The pathways resource provides an overview of each of our pathways of response for residents who are homeless or at risk of homelessness in Newcastle.  

The most current version of the pathways resource is available here. (pdf, 3.5mb) 

To keep the pathways resource up to date, we will conduct a quarterly review process. Each quarter we will ask professionals and volunteers working in the sector for their feedback on the structure, content and usability of the pathways resource. We will review this feedback with our project review group, made up of professionals and volunteers from a range of organisations and amend the resource accordingly.


Did you know?

If you spot any issues or inaccuracies with the pathways resource, please don’t wait until the end of the quarter – let us know by emailing 

If you’d like to be in the pathways review group, please email 


Training and e-learning for professionals working with Newcastle residents is available free of charge from the AIN Unit on benefits issues, budgeting and debt, housing and homelessness and financial inclusion issues such as illegal money lending and energy advice. Details are on our information for professionals page or staff can sign up to our weekly email which has details of our training and news on related topics by emailing 


Is this page useful?
Is this page useful?