Pathways - clarifying the responses for residents who are homeless or at risk of homelessness

Pathways - clarifying the responses for residents who are homeless or at risk of homelessness

The pathways project seeks to identify, clarify, and refine the pathways for residents in Newcastle who are either homeless or at risk of homelessness.

In this project, the term ‘pathways’ refers to how we respond to those residents who are homeless or at risk of homelessness. How do we identify someone threatened with homelessness or actually homeless? what steps do we take to respond? and who carries out these steps? 

The first stage of the project took place from November 2017 to March 2019 and had four key objectives:

  • consolidate our responses to homelessness (and the threat of homelessness) into pathways which align to the key causes of homelessness in Newcastle
  • map the ordering of responses within each pathway and clarify the roles and responsibilities of different services within each pathway of response to identify gaps in continuity for residents
  • collate useful information on each pathway into an accessible and navigable resource for practitioners
  • gather feedback from practitioners on both the resource and the actual pathways of response

The project  involved practitioners from a range of different organisations to develop, review and test the individual pathways and the resource as a whole. The result is a single resource that draws together our responses into a form which is clearer and more understandable to practitioners.

The pathways resource

The pathways resource provides an overview of each of our pathways of response for residents who are homeless or at risk of homelessness in Newcastle. Please email to request a copy of the PDF.

In light of changes to services during the ongoing COVID-19 pandemic it may well be that not all services are operating exactly as described so please check directly with services where you are unsure.  Our weekly Active Inclusion Information update will include ongoing updates on changes to services as we move forward, if you don't already receive this update please email and we will add you to our mailing list

The Housing Advice Centre building remains closed for face-to-face advice until further notice and Newcastle City Council’s Housing Advice Centre staff continue to provide telephone and email advice. This is to help us all to reduce the risk of spreading coronavirus. Please don’t attend the Housing Advice Centre in person as the building will be closed. Instead, please phone 0800 1707 008 or email We would be grateful if you could pass this information on to the residents you are working with who may be at risk of homelessness and to relevant colleagues.

The Newcastle Gateway is being maintained and you can contact the Active Inclusion Newcastle Unit for support and information via email at



Did you know?

If you spot any issues or inaccuracies with the pathways resource, please don’t wait until the end of the quarter – let us know by emailing 

Training and e-learning for professionals working with Newcastle residents is available free of charge from the AIN Unit on benefits issues, budgeting and debt, housing and homelessness and financial inclusion issues such as illegal money lending and energy advice. Details are on our information for professionals page or staff can sign up to our weekly email which has details of our training and news on related topics by emailing