Scratchcards were introduced to meet the needs of residents during parking restriction hours (such as social gatherings) and supplement the existing resident and visitor permits. Details are scratched off to show the relevant date and the vehicle registration must be entered.

Before applying for Supplementary Parking Scratchcards, please ensure: 

1. You live at the property and your property is eligible. You can check this here.
   If your property is within the City Centre, please click here instead.
   
   
2. You have the correct documentation to support your application. 
   
   Please provide one from the below list and it must include your name as the applicant. 
   Accepted proof of Residency*

• A Council Tax statement for the current financial year (showing your name, the property address and the date)
• A Tenancy Agreement – (MUST show the property address, names of all the tenants and the start/end date of the tenancy)
• A Utility bill dated within the last 3 months (showing your name, the property address and the date)
• A Deposit Protection Scheme Letter for rented accommodation (showing the property address, names of all the tenants and the start/end date of the tenancy) 
• A Completion Statement or email from a solicitor (showing the property address, your name and the date of completion)
• A valid, in-date Parking Permit which is in your name and registered to the address you are applying for (cannot be expired)
  
  *Financial information on any documents can be covered up.
  
  

Please click the relevant link for further information on:

How to Apply 
Allowances and Costs
How long do resident scratchcards last for?
How do I Pay?
Why have I not received my scratchcards?
What if I no longer need my scratchcards? 
Frequently Asked Questions 

How to apply

If you do not already have an account with the council, you will need to create an account to submit your application online. Please see our guide on how to create an account.   

Please see our guide on how to submit a supplementary scratchcards application on the new Newcastle City Council portal.

New applications should be submitted online or by post. Applying online allows us to process your application much sooner than if you apply by post, however you can print and complete an application form here if required (pdf, 130kb).

Please apply up to 14 days before the scratchcards are needed, if possible, in case of a peak period of applications.  

• Apply online by clicking here, ensuring that you have attached the relevant document(s) to support your application (listed above). Please use PDF or Word format where possible. 
• The address supplied on the application MUST be the address of the property in the permit zone which you need a permit for, and it must match the address on the proof of residency document. Do not include any other address as this will delay your application.
• If you are applying in advance of moving into a property, for example prior to a purchase completion date or a tenant with a future tenancy agreement, then the scratchcards will be posted to your address a couple of days before your purchase date/tenancy is due to start. 

We will assess your application and inform you of the outcome via email. If your application is approved, the email will contain a link to make online payment.

Please check your junk/spam folders and contact us directly at parkingpermits@newcastle.gov.uk (quoting your reference number starting PSSS) if you have not heard from us within 14 days.  

Allowances and Costs

Books of scratchcards can be purchased for full or half days.

The maximum number of scratchcards is 60 in a rolling 12 month period. The allocation may be restricted at the discretion of the Council having considered the impact on residents parking provision, and the number of supplementary scratchcards previously issued.

Cost

• A Full Day scratchcard costs £2 and is valid from any time on the date you scratch off, providing coverage through until 10.00am the following day
• A Half Day scratchcard costs £1 and is valid for either:
  • AM – between the hours of midnight and 12.00 noon
  • PM – between the hours of 12.00 noon and 10.00am the following day

Both types can be ordered in multiples of 5, 10 or 20.

How long do residents scratchcards last for?

There is no expiry date on the scratchcards, so they do not need to be used by a certain date.

How do I Pay?

Please do not send payment with an application - wait until an offer has been sent to you.  

If your application for a supplementary scratchcards has been approved and you have received an offer, the quickest and easiest way to make payment is online here.

Alternatively, you can call 0191 278 7878 and quote “parking payments”. The payment line opening times are 8am-6pm Monday to Thursday and 8am-4.30pm on a Friday.

Why have I not received my scratchcards? 

Resident scratchcards are sent via Royal Mail 1^st class and are posted to the permit address once payment has been processed and the scratchcards are issued (the next working day following payment). It is a legal requirement that the scratchcards are only posted to the address it is registered to – they will not be posted to any other address.

If you have not received your scratchcards within seven days of making payment, please contact Parking Services via email at parkingpermits@newcastle.gov.uk or call 0191 277 2728 (Monday to Friday between 8.30am and 3.30pm).

What if I no longer need my scratchcards?

Scratchcards are not transferable between people or addresses.

Please be aware that full books of unused scratchcards returned to Newcastle Parking Services within 14 days of issue, will be subject to a full refund of the price paid. After this 14 day period, unused scratch cards cannot be transferred or be subject to a refund. 

If you have any issues or need assistance, please call us on 0191 277 2728 (Monday to Friday between 8.30am and 3.30pm) or email us at parkingpermits@newcastle.gov.uk.

Information regarding our Data Privacy Policy and how your personal data may be collected, processed, shared and retained following your application can be found here, under the Data Protection Information header.

Frequently Asked Questions