Visitor Parking Permits

Visitor Parking Permits

Before applying for a Visitor Parking Permit, please ensure

  1. You are residing at the property you are applying for. You cannot apply for a visitor permit to visit a property; the resident of the property must apply themselves.

    If you are a resident parking your own vehicle, then you must apply for a Resident permit here.

  2. Your property is eligible. You can check this here

  3. You have the correct documentation to support your application. Please provide one from the below list (it must include your name as the applicant).


Accepted proof of Residency *

  • A Council Tax statement for the current financial year (showing your name, the property address, and the date)
  • A Tenancy Agreement – (MUST show the property address, names of all the tenants and the start/end date of the tenancy)
  • A Utility bill dated within the last 3 months (showing your name, the property address, and the date)
  • A deposit protection scheme letter for rented accommodation (showing the property address, names of all the tenants and the start/end date of the tenancy). 
  • A Completion Statement or email from a solicitor (showing the property address, your name, and the date of completion).
  • A valid Parking Permit which is in your name and registered to the address you are applying for (cannot be expired)

    *Financial information on any documents can be covered up.

Please click the relevant link for further information on:

How to apply
Allowances and Cost 
How do I pay?
Why have I not received my permit?
What if I lose my permit or it is stolen?
Renewal of an existing permit
What if I no longer need my permit?
Misuse of a Visitor Permit
Frequently Asked Questions

How to Apply 

To submit your application online, if you do not already have an account with the council you will need to create an account. Please see our guide on how to create an account 

Please see our guide on how to submit a resident permit application on the new Newcastle City Council portal. 

If you are wanting to renew a current permit, please click here and follow the instructions. 

New applications should be submitted online or by post. Applying online allows us to process your application much sooner than if you apply by post, however you can print and complete an application form here if required (pdf, 130kb).

Please apply up to 14 days before the permit is needed, if possible, in case of a peak period of applications. 

  • APPLY ONLINE by clicking here.
     
  • Please ensure you have attached the relevant document(s) to support your application (listed above). Please use PDF or Word format where possible

  • The address supplied on the application MUST be the address of the property in the permit zone for which you need a permit for, and it must match the address on the proof of residency document. Do not include any other address as this will delay your application.

  • If you are applying in advance of moving into a property, for example prior to a purchase completion date or a tenant with a future tenancy agreement, then the permit will be posted to the property applied for, a couple of days before the permit start date.

We will assess your application and inform you of the outcome via email. If your application is approved, the email will contain a link to make online payment. When making your payment you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 14 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for.

Please check your junk/spam folders and contact us directly at parkingpermits@newcastle.gov.uk (quoting your reference number starting PS) if you have not heard from us within 14 days. 

Allowances and Cost

A visitor permit costs £25.00 and there is one visitor permit allowed per eligible residential property. If you are expecting to have more than one visitor to your property at a time when permit restrictions are in place, you may want to apply for supplementary scratchcards. Information can be found here

How do I pay?

Please do not send payment with an application. 

If your application for a parking permit has been approved and you have received an offer for a Visitor parking permit via email, or would like to renew your existing parking permit, the quickest and easiest way to make payment is online here.  

 

Alternatively, you can call 0191 278 7878 and quote “parking payments”. The payment line opening times are 8am-6pm Monday to Thursday and 8am-4.30pm on a Friday.

 

You can send a cheque/postal order made payable to "Newcastle City Council", but this takes significantly longer to process. If paying this way, please include the permit offer number and your address on the reverse of your cheque/postal order.

 

Why have I not received my permit? 

Visitor Permits are sent via Royal Mail 1st class and are posted to the permit address in time for the start date of the permit. (It is a legal requirement that the permit is only posted to the address it is registered to – it will not be posted to any other address).

If you have supplied a tenancy agreement as proof of residency, your permit will be sent to the property 1/2 days prior to the tenancy commencement date (regardless of when payment was made).

If you have made a renewal of an existing visitor permit, you should receive the new permit within seven days of payment.

If you do not receive your permit within any of the described time frames above, please contact Parking Services via email at parkingpermits@newcastle.gov.uk or call 0191 277 2728 (Monday to Friday between 8.30am and 3.30pm).

What if I lose my permit or it is stolen?

If you have lost your permit, or it has been stolen, you will need to apply for a replacement and pay an administrative charge of £10.00. 

Once we receive your application, we will assess it and provide a link for payment via email. Upon receipt of payment, a replacement permit will be posted out to the address. When making your payment you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 14 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for.

Apply online for a replacement permit by clicking here.

 

Renewal of an existing permit

4 weeks before the permit is due to expire, a letter will be sent to you reminding you of the expiry date and providing all the required details for renewal. You do not need to submit a new application form, as we have already established your eligibility for a permit previously. 

 

If you have not received a permit renewal reminder letter within this timescale, have misplaced it, or are wanting to renew a permit that is expired by more than 14 days, please contact us on 0191 2772728 (Monday to Friday between 8.30am and 3.30pm) or email us at parkingpermits@newcastle.gov.uk, so we can check case records and take a payment over the telephone or email you details to make an online payment.  If you are sending an email, please quote your address and permit reference number (if known).

What if I no longer require my permit? 

If you move house or your situation changes and you no longer need the permit, the permit should be returned via Recorded Delivery or Royal Mail Signed For to the below address

Newcastle Parking Services, 
P.O. Box 2BL, 
Newcastle-upon-Tyne, 
NE99 2BL 

Permits returned within 14 days of issue will be entitled to a full refund.  Under the terms of the City of Newcastle upon Tyne (On Street Parking Places) Order 2009, permits returned after 14 days, but with more than 6 months coverage remaining, will be eligible for a 50% refund of the amount paid for the permit, minus a £10 administrative charge.  Permits with less than 6 months coverage will not be eligible for a refund.

Your permit will be cancelled to reset the capped limit for that address and to allow other applications at that property.

The permit is not transferable to other users or for the permit holder at a new address, so continued use would be classified as misuse leading to the revocation of the permit and the possible issue of Penalty Charge Notices.

 

Misuse of a Visitor Permit

Visitor permits must only be used by legitimate visitors to the property and cannot be used by residents (so the permit will not have a vehicle registration number printed on it so it can be used by any legitimate visitor to the dwelling). 

The visitor permit should only be used for the duration of the visit to your property and cannot be used if your visitor is visiting a different location. The visitor permit must be kept by the resident and handed out to any visitors, as and when needed.

Misuse of the permit can lead to revocation and the issue of Penalty Charge Notices so that we can maintain the integrity of the permit scheme and provide visitors with an exemption from the permit scheme parking restrictions.

Reports of misuse of Visitor permits by commuters can be made to the Parking Enforcement team by telephone to 0191 2772739. This phone line is usually staffed Monday to Sunday between 8.00am and 6.00pm or a Voicemail message can be left for the Parking Enforcement Supervisors.

 

If you have any issues or need assistance, please call us on 0191 277 2728 (Monday to Friday between 8.30am and 3.30pm) or email us at parkingpermits@newcastle.gov.uk.

Information regarding our Data Privacy Policy and how your personal data may be collected, processed, shared, and retained following your application can be found here, under the Data Protection Information header.

 

Frequently Asked Questions 

 

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