Adult Care and Support reports and surveys

Annual report on Care and Support for Adults

Current Newcastle City Council surveys

Previous Newcastle City Council surveys

Complaints report

Annual report on Care and Support for Adults

Every year we publish an annual report on care and support for adults, called the Local Account. The report shows you how effective we are in supporting adults in Newcastle in a practical ways such as when you:

• are in your home
• come out of hospital
• are in crisis
• are looking after someone else
• have a disability
• need help to get out and about
• and when we direct you to other information or advice services in the City that can help

In 2017 -2018 our key areas of work were:

• housing with support
• preventing the need for social care services
• carers
• ensuring the Council is fit for purpose

Download and read the Local Account: Annual Report on Care and Support for Adults for:

2017 to 2018

2016 to 2017

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Current Newcastle City Council surveys

Newcastle City Council Carers Survey 2018

309 questionnaires were completed out of 833 by carers who care for adults in Newcastle. We wanted to learn more about their views on social care and support services, their experiences as carers, and their quality of life.

Findings included the facts that

• 67% of carers were quite, very or extremely satisfied with the care services they or the person they care for receive

Download the National Carers Survey 2018/19 report

The next survey will run in October 2021.

Newcastle City Council Adult Social Care Users Survey 2018 to 2019

407 questionnaires were completed out of 1,293 by adults who use social care and support services in Newcastle. We wanted to learn more about their experiences of social care and support services, and their quality of life.

Findings included the facts that

• 69% of service users are very or extremely satisfied overall with the services they receive
• 95% said that care and support services helped them to have a better quality of life.

Download the Adult Social Care Users Survey 2018/19 report

The next survey will run in January 2020.

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Previous Newcastle City Council surveys

National Carers Survey 2016

This is a survey of adults caring for adults who have been assessed or reviewed by our care and support for adults team.  It asks carers:

• if the services they receive are helping them in their caring role
• what their life outside of caring is like
• what they think about the services provided to them and the person they care for

You can download the National Carers Survey 2016 which includes the findings for Newcastle.

National Adult Social Care Users Survey 2017 to 2018

This is a national survey of adults who use social care and support services provided or commissioned by their local council.  The survey questions if the services are helping to improve the person's quality of life and meet their needs.

These services include:

• living in a care home
• receiving a Personal Budget
• home care
• equipment or home adaptations
• meals services
• direct payments
• respite care
• attending a day centre

You can download the National Adult Social Care Users Survey 2017/18  which includes the findings for Newcastle.

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Complaints report

A complaint is an expression of dissatisfaction or disquiet about the actions, decisions or apparent failings in the Council’s care support for adults. Every year we write an annual report on the number of complaints we receive, how they were dealt with and whether they were upheld.

Read the Annual Report for Complaints to Adult Social Care 2017 to 2018.

Make a complaint about care and support for adults

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