Adult care and support reports and surveys

Adult care and support reports and surveys

Annual report on Care and Support for Adults

Current Newcastle City Council surveys

Previous Newcastle City Council surveys

Complaints report

Market sustainability and fair cost of care fund

The Government is seeking to reform adult social care.

As part of this it wants to make sure that the fees care providers receive are fair and that the levels of care on offer in each council area is sustainable.

The market sustainability and fair cost of care fund supports councils to work towards this aim.

To continue to receive money from the fund we must provide certain information to the Department of Health and Social Care. We must also publish it on our website.

This information is available in our:

We know that these documents may not be suitable for users of assistive technology. If you require them in a different format please contact our commissioning team.

Annual report on Care and Support for Adults

Every year we publish an annual report on care and support for adults, called the Local Account. The report shows you how effective we are in supporting adults in Newcastle in a practical ways such as when you:

  • are in your home
  • come out of hospital
  • are in crisis
  • are looking after someone else
  • have a disability
  • need help to get out and about
  • and when we direct you to other information or advice services in the City that can help

Download and read the Local Account: Annual Report on Care and Support for Adults for:

Current Newcastle City Council surveys

Newcastle City Council Carers Survey 2021/22

371 questionnaires were completed out of 951 by carers who care for adults in Newcastle. We wanted to learn more about their views on social care and support services, their experiences as carers, and their quality of life.

 

Download and read the Carers Survey reports at the links below:

2021/22 report

2018/19 report

2016/17 report

2014/15 report

2012/13 report

Previous Newcastle City Council surveys

Newcastle City Council Carers Survey 2018

309 questionnaires were completed out of 833 by carers who care for adults in Newcastle. We wanted to learn more about their views on social care and support services, their experiences as carers, and their quality of life.

Download the National Carers Survey 2018/19 report

 

Newcastle City Council Adult Social Care Users Survey 2022/23

426 questionnaires were completed out of 1,585 by adults who use social care and support services in Newcastle. We wanted to learn more about their experiences of social care and support services, and their quality of life.

Findings included the facts that

  • 65.4% of service users are very or extremely satisfied overall with the services they receive
  • 79.6% of service users feel they have control over the daily life.

Download and read the National Adult Social Care Survey for:

 

National Carers Survey 2016

This is a survey of adults caring for adults who have been assessed or reviewed by our care and support for adults team.  It asks carers:

  • if the services they receive are helping them in their caring role
  • what their life outside of caring is like
  • what they think about the services provided to them and the person they care for

You can download the National Carers Survey 2016 which includes the findings for Newcastle.

National Adult Social Care Users Survey 2017 to 2018

This is a national survey of adults who use social care and support services provided or commissioned by their local council.  The survey questions if the services are helping to improve the person's quality of life and meet their needs.

These services include:

  • living in a care home
  • receiving a Personal Budget
  • home care
  • equipment or home adaptations
  • meals services
  • direct payments
  • respite care
  • attending a day centre

You can download the National Adult Social Care Users Survey 2017/18  which includes the findings for Newcastle.

Complaints report

A complaint is an expression of dissatisfaction or disquiet about the actions, decisions or apparent failings in the Council’s care support for adults. Every year we write an annual report on the number of complaints we receive, how they were dealt with and whether they were upheld. Read the annual report for complaints to Adult Social Care:

Make a complaint about care and support for adults

Related Pages

Need more information?

For more information about the findings of these Newcastle City Council adult social care survey findings please contact the Insights Team: Insights Team

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