Make a complaint to care and support for adults

Complaints about care and support for adults are handled by the Customer Relations Team.

Read our Adult Social Care statutory complaints report for 2019 to 2020 (pdf, 138kb). 

You can submit a complaint online using the button below.

Did you know?

Read ourAdult Social Care statutory complaints report for 2019 to 2020  (pdf, 138kb). 

If your complaint is about a different service you will need to complain using the corporate complaints procedure.

Need more information?

Contact Complaints and Customer Relations Team:

Phone: 0191 277 7427

Opening times: Monday to Friday 9.30 am to 3.30 pm
Email: ComplaintsAdults@newcastle.gov.uk

Address: Complaints and Customer Relations Team People Directorate

Floor 4
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH