Payments are currently suspended. 

As a precautionary measure, we have taken the decision to temporarily suspend our online payment system while we investigate an issue with our supplier. We apologise for any inconvenience caused.

Make a complaint to care and support for adults

Complaints about care and support for adults are handled by our Customer Relations Team.

For more information read our Adult Social Care Statutory Complaints Report for 2021 to 2022. 

You can submit a complaint online using the button below.

Make a complaint about care and support for adults

Did you know?

Read our Adult Social Care statutory complaints report for 2021 to 2022.

If your complaint is about a different service you will need to complain using the corporate complaints procedure.

Related Pages

Need more information?

Contact Complaints and Customer Relations Team:

Phone: 0191 277 7427

Opening times: Monday to Friday 9.30 am to 3.30 pm
Email: ComplaintsAdults@newcastle.gov.uk

Address: Complaints and Customer Relations Team People Directorate

Floor 4
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH

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