Make a complaint to care and support for adults

If you are not happy with the service that you receive from Adult Social Care or if you feel that something has gone wrong, we need to know. Your feedback helps us to assess and improve the services we provide. 


Read more on InformationNOW about making a complaint about Adult Social Care.


You can contact the Complaints and Customer Relations Team on:

Phone: 0191 277 7427

Address: Complaints and Customer Relations Team, Floor 4, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

Or complete an online form to send us your complaint.


If your complaint is about a different service you will need to complain using the corporate complaints procedure.