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Make a complaint to care and support for adults

Complaints about care and support for adults are handled by the Customer Relations Team.

You can submit a complaint online using the button below.

 

Did you know?

If your complaint is about a different service you will need to complain using the corporate complaints procedure.

Need more information?

Contact Complaints and Customer Relations Team:

Phone: 0191 277 7427

Opening times: Monday to Friday 9.30 am to 3.30 pm
Email: ComplaintsAdults@newcastle.gov.uk

Address: Complaints and Customer Relations Team People Directorate

Floor 4
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH