Coronavirus: Council service disruption
To fight the spread of Coronavirus (COVID-19) we have had to make some changes to our services. Regular updates will be published on this page to ensure residents are kept up to date.
Please be aware there are social distancing measures are in place across the Civic Centre and most offices and services are closed to the public during this time. Anyone attending the Civic Centre must strictly adhere to the two metres apart distance to stop the spread of the disease and to keep our staff safe.
- Car Parking
- Cemeteries and crematoria
- Electoral Services
- Environmental Services (including rubbish and recycling)
- Libraries and Museums
- Registration and Bereavement Services
- Parks and Leisure
- Social Care
The Arches reception will operate on reduced hours, from 8.30am to 4.30pm Monday to Friday
Please note that only those with an appointment or accessing emergency services should visit the Civic Centre.
The Grainger Market will be open for essential goods only.
We’ll be doing all we can to keep you safe. All entrances and doors will be open when the market is trading for maximum ventilation, and there will be hand sanitizer stations at all the entrances and at every stall. You will need to wear a face covering when you visit (unless you’re exempt) and please keep to the left when walking around.
Please visit the Grainger Market Facebook page for more information, including opening times.
All cemeteries in the city remain open but visitors must adhere to social distancing measures and stay 2 metres apart from people outside their household or support bubble.
The bereavement offices at the West Road and the Civic Centre are closed to members of the public and additional cleaning is taking place between funerals.
Local elections and elections for the Police and Crime Commissioner did not go ahead in May 2020 and have been postponed for one year.
All bin collections are continuing as normal. Please put out your general waste, recycling and garden waste bins as normal on their usual collection day.
Household Waste and Recycling Centres
Our recycling centres at Brunswick, Byker and Walbottle are open, operating their winter opening hours, with strict social distancing measures in place and a number of rules to keep staff and the public safe.
In order to ensure that visitors can access the sites in a timely fashion an “odds and evens” system, based on the last number of car licence plates and the date, is in effect.
For more information about visiting our sites visit www.newcastle.gov.uk/hwrc
Our pest control team is taking bookings to treat all pests that they usually deal with.
Find out more about the service on our Pest Control page.
Other environmental services
Most grass cutting and shrub bed maintenance has stopped until further notice but we are carrying out work that is essential to maintain Newcastle’s open spaces and to ensure safety and public wellbeing.
This includes keeping sight lines clear around roads, paths and junctions and allowing as much space as possible in areas that people are using for exercise.
Our staff are adhering to social distancing guidelines.
For more information see our news pages.
Housing Advice Centre
Newcastle City Council’s Housing Advice Centre will not be open for face-to-face advice until further notice. Staff continue to provide advice which can be accessed by calling 0191 277 1712 or 0191 277 1716, or emailing email@example.com. If it is out of hours - after 5.30pm or any time at a weekend - and you have nowhere to sleep tonight please call 0191 278 7878 and ask for the emergency homeless service. For more information visit www.newcastle.gov.uk/homeless
Private Rented Service Newcastle
Private Rented Service Newcastle is are not currently offering a face-to-face service. Landlords and tenants who rent their home from a private landlord can access advice and support by calling the enquiry line on 0191 277 1438 from 9am to 12 noon Monday to Friday or by emailing firstname.lastname@example.org. You can also find information and guidance on a range of issues including advice on Covid-19 at https://www.privaterentedservice.co.uk/
Your Homes Newcastle
Following the announcement of the new national lockdown, YHN will now only be delivering urgent and emergency repairs as well as gas safety checks until the end of the national lockdown. Non-urgent repairs currently booked in will be rearranged once lockdown ends.
If you are shielding and are contacted to arrange a gas safety check then YHN can arrange an alternative date once shielding has come to an end.
- YHN’s responsive repairs service is now limited to urgent and emergency repairs and gas safety checks only until further notice. If you currently have a non-emergency repair booked in this will be rearranged when lockdown has come to an end.
- Non-urgent planned maintenance to properties, such as kitchen replacements, will also be postponed until after the national lockdown has ended.
- Some of YHN’s external contractors may be carrying out planned works inside properties throughout lockdown. You will be contacted in advance of any work taking place. If you are shielding or have any concerns, please inform YHN when they contact you.
- YHN’s caretaker service will continue as normal with necessary precautions taken to protect staff and customers.
- Property bidding through Tyne & Wear Homes will continue and you can still move home if you wish to following social distancing guidelines.
- External maintenance work and work in empty properties will continue to go ahead.
- You can contact YHN Contact Centre or Housing Officers as normal by phone or email. To see the contact information for your local Housing Office, click here: https://www.yhn.org.uk/contact-us/key-contacts/yhn-housing-services/. All our offices remain closed to visitors.
- You can contact YHN by email on email@example.com or via our website here You can also call YHN on 0191 278 8600 but please email if you are able to free up lines for emergency calls.
For the latest YHN service updates and information on the safety measures in place, visit www.yhn.org.uk/coronavirus.
Libraries in Newcastle are currently closed and our Select and Collect service is currently suspended. We will continue to offer access our eBooks, eAudiobooks, digital magazines and comics. You can join online, resources are free and we are constantly updating the titles available. Keep an eye on the Newcastle Libraries social media channels (Facebook, Twitter, Instagram and Tiktok) for craft ideas, information, quizzes, local history content and story times to keep you entertained and amused over the festive period.
We are also working in partnership with the Royal Voluntary Service (RVS) to offer a Home Delivery Service. To find our more or to sign up for the service please email firstname.lastname@example.org or phone 0191 2787878.
The City Library will also continue to offer Visa application services. To find out more about applying for a visa or to book an appointment please visit https://www.ukvcas.co.uk/home-internal.
Museums will remain closed. While they are closed you can enjoy exhibition and collections content and activities on our website and social media or by joining our mailing list at mustseemuseums.org.uk.
Register Office services and ceremonies are subject to national lockdown restrictions from 4 January. As an essential public service, register offices will remain open and death and birth registrations and appointments to give notice of intent to marry or to form a civil partnership will continue to be offered. Travelling for these purposes is allowed to fulfill a legal obligation
Registrations are strictly by appointment only and parents can contact the Register Office to make an appointment by calling 0191 2787878 and asking for registrars or by emailing email@example.com.
Parents attending to register must adhere to strict social distancing guidelines:
- If parents are a married couple or in a civil partnership only one parent should attend to register the birth.
- If parents are not married or in a civil partnership both parents should attend.
- For the safety of your family and Register Office staff you should not bring your baby, other children or family members to the appointment with you.
- If you are displaying any symptoms of Covid 19 you should not attend.
- If you are showing symptoms when you attend your appointment you will be asked to leave.
- Parents are politely requested to wear a face covering when attending their appointment
More detailed information will be provided by a Registrar when you make your booking. Please note that any parent turning up at the Civic Centre without an appointment will not be seen.
Marriages and civil partnerships
Current national restrictions remain in place and there are no changes for marriages and civil partnerships in England prior to March 29 2021.
Then, in line with the Government's step-by-step plan to ease restrictions:
- From March 29 – Ceremonies will have a legal limit of six attendees, but will no longer be limited to exceptional circumstances.
- No earlier than 12 April - Legal limit of 15 attendees.
- No earlier than 17 May – Legal limit of 30 attendees
- No earlier than 21 June – No legal limit on attendees
The final step is subject to the outcome of the scientific Events Research Programme, which from April will see the government run pilots for events such as large weddings to help determine how measures such as enhanced testing might allow large groups to attend without social distancing.
As is currently the case, the number allowed to attend includes the couple, witnesses and guests, but those working, such as registration officials and venue managers are not included.
Couples who have ceremonies booked to take place in the Register Office or The Leazes Room between 1 March and 28 March will be contacted by a Registrar by the end of this week to make alternative arrangements.
If you have emailed the Register Office about a marriage ceremony or civil partnership formation that is booked with Newcastle Registration Services, you will be contacted in due course. If your ceremony is due to take place at an approved premises, please contact the venue in the first instance.
New ceremony bookings
New ceremony bookings are temporarily suspended. Please check this website for updates.
All death and still-birth registrations are being carried out by telephone. To make an appointment to register a death or still birth please call 0191 2787878 and ask for the Registration Services. We will explain the process when you call to make the appointment.
GPs who are issuing medical cause of death certificates should scan and email them to firstname.lastname@example.org as provided for in the Coronavirus (Emergency) Act 2020. Certificates should not be handed to the informant as they will not have any face to face contact with a registrar.
Funerals can be attended by a maximum of 30 people depending on the size of the venue. Linked ceremonial events such as stone settings and ash scatterings can also continue with up to 6 people in attendance. Anyone working is not counted within these limits.
Social distancing should be maintained between people who do not live together or share a support bubble.
Funeral directors are requested to scan and e-mail documents where possible and drop off statutory documentation to a central point for collection. Please contact email@example.com for more information.
Citizenship ceremonies will resume in March.
The Home Office will send out a ceremony invite to each applicant via post or email and The Register Office will be notified.
If you have received a ceremony invite please do not contact us - We will be in touch to invite you to a ceremony.
Usually you must attend a citizenship ceremony within 3 months of receiving your invitation from the Home Office. Because of coronavirus, this has been extended to 6 months.
Private ceremonies are not available until further notice.
We are not currently offering virtual citizenship ceremonies.
EU Settlement Scheme
The EU Settlement Scheme ID Verification Service has been suspended until further notice. You can find out more about applying to the EU Settlement Scheme here.
Please note: We will only be accepting online applications for copy certificates until further notice. Order via our online order service page.
If you have a request for the priority service, please enter the reason for your urgent need for the certificate into the request form. We will contact you to let you know if we can accommodate your request – if not, a full refund will be provided.
We currently have a backlog of certificate enquiries which we are working our way through.
Priority requests will be processed and dispatched within 24 hours however we cannot guarantee that customers using the standard service will receive their certificates within 15 working days and they should take this into account when deciding when placing their order.
Please do not contact us to chase progress of a standard request as we do not have the resources to do this however we are happy to provide a refund to those customers who feel they have waited too long to receive their order.
All certificates will be posted out until further notice to ensure social distancing guidelines are adhered to. Collection will not be permitted.
Parks and play areas
Parks and play areas are open in line with government advice. You should only visit these with people from your household or support bubble or one other person if you are on your own.
Colleges, primary (reception onwards) and secondary schools will remain open for vulnerable children and the children of critical workers. All other children will learn remotely until February half term.
Shopmobility service is cancelled during lockdown restrictions.
Home care visits continue following Public Health England guidelines.
All adult care homes are open and are following Public Health England guidelines, however visiting restrictions apply – contact your care home to find out more about their visitor policy.
Some Day Services are closed in line with Public Health England guidelines – contact your Day Service to find out what services they are currently offering.
Did you know?
We must all play our part by following the Hands, Face, Space guidance, knowing what the symptoms are and when to get tested to avoid more restrictions being introduced in the city.
If you bookmark www.newcastle.gov.uk/coronavirus on your browser it will be easier come back and check for updates.
You can find the latest government guidance on social distancing on social distancing and advice on how to stay safe outside your home here and information for on staying safe at work is available here.