Private Rented Service Newcastle
Corona Virus Update
We would like to reassure our customers that we are still offering advice and support to both private landlords and private tenants, however in some cases how we deliver that service might change. We are no longer able to offer home or property visits, but we can still provide advice and support by phone and email. You can contact us by email at email@example.com or leave us a message at 0191 277 1438 and a member of the team will call you back.
If you are a tenant and you are worried about making your next rent payment or are in arrears you can contact us for advice, or go to our Corona Virus and Rent webpages for more information.
Many people have recently experienced a change to their income, if you need advice about claiming new or additional benefits, go to the Welfare Rights Corona Virus and Benefits Advice pages for more information.
If you are a private landlord concerned about how you should manage your business during this time, or your tenant has been in touch as they are worried about meeting their rent, you can look at our Landlords Guidance pages, or contact us for support.
Finally the Government has announced a number of changes intended to support private landlords and private tenants during this difficult time. The measures are intended to prevent evictions and protect businesses, the full guidance can be found at Gov.
Private Rented Service Newcastle
There are few things in life more important than a place to live that is safe, comfortable and secure. Private Rented Service Newcastle is the way Newcastle City Council supports landlords and tenants in the private sector. We provide support and advice for private tenants and landlords to help create settled communities.
What we do
Our aim is to have a well-informed, well run and well managed private rented sector in Newcastle. Our fully trained staff provide tenants, landlords and letting agents with a range of advice, training and services that are not available elsewhere to help create settled communities in our city. You can find out more about our services, view all Accredited properties and Accredited properties available to rent at the Private Rented Service Newcastle website.
How we help private landlords
The support we provide to landlords and letting agents includes our Tenant Finder Service, Empty Homes grants to help bring properties up to the Newcastle Accreditation Scheme standards. We offer a programme of online and face to face training designed for landlords and our free professional advice service can help you manage your lettings business. We also have an online landlord handbook with useful information about managing a property and maintaining professional and legal standards.
How we help private tenants
For tenants we offer support though in finding and accessing safe and affordable homes through our Home Finder Service and Rent Deposit Scheme. Our advice service can tenants understand their rights and responsibilities. We also have an online tenant handbook with useful information about managing your tenancy and videos to guide you when choosing a home. If you have a complaint or a query about how a landlord is managing a tenancy you can let us know by making a report online.
What we offer
We have a range of services designed to help landlords and tenants have positive letting experiences. Our aim to ensure that landlords have all the information they need to be professional and tenants have access to safe, secure and well managed homes.
Newcastle Housing Accreditation Scheme
The Newcastle Housing Accreditation Scheme is a voluntary scheme that recognizes landlords who offer safe, decent, well managed homes. All accredited properties must meet our high standards which have been set to help improve housing in the private rented sector for the benefit of tenants and landlords.
Find out more about Accreditation on our website.
Rent Deposit Scheme
There are a lot of costs associated with moving into a new home and one of the biggest is the deposit. If you found a place to live but haven’t got enough money for the deposit our Rent Deposit Scheme may be able to help. If you qualify for our Rent Deposit Scheme we can help by providing a no cash deposit for suitable private rented property in Newcastle. Newcastle City Council can provide private landlords with a written guarantee in place of a deposit. The guarantee lasts for up to 12 months and gives tenants time to save a cash deposit to give to the landlord. We do not pay cash to you or the landlord but if something goes wrong with the tenancy the landlord can claim against the guarantee.
Find our more about the Rent Deposit Scheme and how to apply on our website.
Home Finder Service
Landlords who have Accredited and affordable properties can promote their properties via our scheme. The scheme is free to landlords and tenants can feel secure that the properties they are viewing are Accredited and managed by professional landlords.
Go to our website to view properties available to rent.