Early Help for your family

Early Help for your family

Mother and child

Working together to make things better

Being a parent can be a tough job and sometimes we all need a bit of help. 

We can help, so let’s start working together to make things better for your family. 

Whether you’re looking to tackle an ongoing problem or prevent one from happening, Early Help can support your family to stay on track. 

You don’t need to face challenges on your own. Often an informal chat with a teacher, health professional or support worker can be a useful way to explore what support is available. But if that’s not right for you then we’re here to help. 

You can talk through your issue with the Early Help services to find solutions. We have a range of resources, contacts and support plans for your family to use. 

You can tell us what you think would help make things better.

Why not make that first call today? 

Contact your local Newcastle Children and Families Community Hub: 

  • North
    Fawdon Children’s Centre - Phone 0191 2115773  (Monday to Friday, 8.30am to 4.30pm) 
  • East
    Byker Sands Centre - Phone 0191 275 9636 (Monday to Friday, 8.30am to 4.30pm) 
  • Inner West
    Cowgate Centre - Phone 0191 2727824  (Monday to Friday, 9am to 5pm and Saturday, 10am to 2.00pm)
    Carnegie Building- Phone 0191 226 0754 (Monday to Friday, 9 am to 4pm)
  • Outer West
    Galafield Centre - Phone 0191 277 7800 (Monday to Friday, 8.30am to 4.30pm)

For more general enquiries, contact Newcastle Children and Families by calling 0191 211 5805 

Our friendly advisors are available (Monday-Friday 9am-5pm) to take your call and we can ring you back, if that helps. 

What are community hubs? 

Community hubs are vibrant social spaces that offer a range of practical, educational and wellbeing activities for babies, children, young people and families.  Activities offered in each local area are shaped by their local communities. 

The community hubs offer a range of services including:  

  • Support for your family  
  • Community midwifery  
  • Mental health support  
  • Children’s therapies  
  • Childcare 
  • Youth provision 
  • Training opportunities and employability services 
  • Health visiting 

Family picture

What support is available? 

Early Help is all about helping you and your family. If you need help or advice, we’re here.  

Once you reach out, we will work together with you and your family to decide what steps are next.  We will listen to what you say and discuss the resources and contacts available.  

If your family and our team decide there is need for extra support, we can link you with a Family Partner. They can find local support for a range of things parents and carers may be struggling with, such as supporting a child with additional needs, money problems or teenage depression and anxiety.  

We’ll help you build on the good things in your life, so we’ll talk with your children and other family members, if that helps. 

Is Early Help the same as Children’s  Social Care? 

No. Working with Early Help is your choice – you and your family are in control of the support you receive. You can restart at any time, should you wish. It can be a useful way of tackling issues that may otherwise get worse. 

What other services are available? 

If you are concerned that a child or young person is at risk of harm, contact the Initial Response Service by calling 0191 277 2500. During the evening and weekends call 0191 278 7878.

Did you know?

Early Help - Everything bubbling up

Early help 2                                                                                                                    Early Help - Didn't want to talk to mum


Need more information?

If you would like more information call 0191 211 5805 or email us

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