Early help for your family

Early help for your family


Working together to make things better as part of Children and Families Newcastle

On this page:

Being a parent can be a tough job and sometimes we all need a bit of help. 

We can help, so let’s start working together to make things better for your family. 

Whether you’re looking to tackle an ongoing problem or prevent one from happening,  Early Help can support your family to stay on track. 

You don’t need to face challenges on your own. Often an informal chat with a teacher, health professional or support worker can be a useful way to explore what support is available. But if that’s not right for you then we’re here to help. 

You can talk through your issue with us to find solutions. We have a range of resources, contacts and support plans for your family to use. 

You can tell us what you think would help make things better.

A smiling teenage boy and a woman look at each other. Quote text: "Everything was bubbling up and I knew I needed to do something.  It was just good to have someone to talk to.  I felt she really understood me."

Ask for help 

Across the four areas of the city, we have five community hubs with staff who can offer you help and advice.

To find your closest hub and what is going on in your area, please use the postcode checker on the Newcastle Support directory. 

For more general enquiries, contact Children and Families Newcastle by:

Our friendly advisors are available Monday to Friday, 9am to 5pm, to take your call. We can ring you back, if that helps.

What are community hubs? 

Community hubs are vibrant social spaces that offer a range of practical, educational and wellbeing activities for babies, children, young people and families.  Activities offered in each local area are shaped by their local communities. 

The community hubs offer a range of services including:  

  • Support for your family  
  • Community midwifery  
  • Mental health support  
  • Children’s therapies  
  • Childcare 
  • Services for youth groups aged up to 18
  • Training opportunities and employability services 
  • Health visiting 


Our north community hub, at Fawdon Children's Centre, is for residents of:

  • Castle
  • Dene and South Gosforth
  • Fawdon and West Gosforth
  • Gosforth
  • Kenton
  • Manor Park
  • North Jesmond
  • Parklands

To contact the north hub:


Our east community hub, at Byker Sands Centre, is for residents of:

  • Byker
  • Heaton
  • Monument
  • Ouseburn
  • South Jesmond
  • Walker
  • Walkergate

To contact the east hub:

Inner west

In the inner west of the city we have two community hubs, at the Cowgate Centre and the Carnegie Building, for residents in:

  • Arthur's Hill
  • Benwell and Scotswood
  • Blakelaw
  • Elswick
  • West Fenham
  • Wingrove

The Cowgate Centre can be contacted by:

  • calling 0191 272 7824  (Monday to Friday, 9am to 5pm and Saturday, 10am to 2.00pm)

The Carnegie Building can be contacted by:

Outer west

Our outer west community hub, at the Galafield Centre, is for residents in: 

  • Callerton and Throckley
  • Chapel
  • Denton and Westerhope
  • Kingston Park South and Newbiggin Hall
  • Lemington

To contact the hub:

Early help 2

What support is available? 

Early help is all about helping you and your family. If you need help or advice, we’re here.  

Once you reach out, we will work together with you and your family to decide what steps are next.  We will listen to what you say and discuss the resources and contacts available.  

If your family and our team decide there is need for extra support, we can link you with a Family Partner. They can find local support for a range of things parents and carers may be struggling with, such as supporting a child with further needs, money problems or teenage depression and anxiety.  

We’ll help you build on the good things in your life, so we’ll talk with your children and other family members, if that helps. 

Is early help the same as children’s  social care? 

No. Working with Early Help is your choice – you and your family are in control of the support you receive. You can restart at any time, should you wish. It can be a useful way of tackling issues that may otherwise get worse. 

Other support services

If a child is in danger

If you have concerns that a child or young person is at risk of harm, contact the Initial Response Service by:

  • calling 0191 277 2500

During the evening and weekends call 0191 278 7878.

Support services 

We have several services who may be able to offer help and support. This includes:

Children and Families Newcastle

Children and Families Newcastle has information about local services that can help you. It is also a good place to look to find childcare. 

This includes advice about:

Our partners

Action for Children offer a free and confidential one to one chat with a parenting coach. 

Streetwise offers health and wellbeing support for 11-25 year olds 

Children North East offers support for children, young people and families  

Did you know?

 Mother and child

Early Help - Didn't want to talk to mum                                                                


Need more information?

If you would like more information call 0191 211 5805 or fill in the short contact form 

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