Request a conversation about your or a carer's needs

Do you need to speak to someone in Adult Social Care at Newcastle City Council? 


Adult Social Care at Newcastle City Council can give you information and support if you, or the person you care for, are struggling at home with daily activities. This includes moving around your home, getting dressed or caring for someone. 

You can contact Community Health and Social Care Direct  to ask for help or a chat about any problems you’re facing. 



Opening hours: Monday to Friday, 8am to 5pm

Phone: 0191 278 8377

Mobile: 0796 847 4891
They’ll contact you to have a chat about what you need. They can give you information and advice and put you in touch with local services that can help.


If you need urgent help outside of office hours 

Contact the Emergency Duty Team

Open: Monday to Friday, 5pm to 8.30am and 24 hours at weekends

Telephone: 0191 278 7878

To report abuse or neglect call: 0191 278 8156