Bereavement Services

In this section you will find information on how Newcastle City Council Bereavement Services can help when you are going through a bereavement.

General Covid-19 restrictions

The maximum number of people attending a funeral service  at the West Road Crematorium is 20, which does not include anyone working at the funeral. A risk assessment has been completed in accordance with the government's guidance of a maximum number of 30 people, subject to the size of the venue. The chapels can safely accommodate 20 people to allow for social distancing.

The council's most recent Coronavirus update can be found via the link to the main website page.

Face Coverings

In accordance with Government guidance,  face coverings must be worn in enclosed public places, unless you have an exemption.

We strongly advise that if you are one of the 20 people attending a funeral service in our chapels at West Road Crematorium that you bring and wear a face covering.  Some exemptions do apply and in those cases strict social distancing must be maintained. Please see below extract from the Cabinet Office outlining guidance on exemptions. 

You do not need to wear a face covering if you have a legitimate reason not to. This includes (but is not limited to):

  • young children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink if reasonably necessary
  • in order to take medication
  • if a police officer or other official requests you remove your face covering.

Hall of Remembrance

The Hall of Remembrance is open to visitors. Please follow the social distancing and safety measures in place.

The Book of Remembrance is also available to view online if you are unable to attend or would prefer to view your entry remotely. Please click on the link to access the  online Book of Remembrance.

When the Covid measures are lifted by the government, visitors are welcome to make an appointment to visit the crematorium to view individual entries where they have been unable to visit during lockdown. Please note that the books are sent away to be inscribed so we may not be able to accommodate your request until the books arrive back at the crematorium.

The West Road Crematorium and the cemeteries run by the council across the city are open during the following times:

April to October

  • Monday to Friday, from 9am to 6.45pm
  • Saturday, Sunday and bank holidays, from 10am to 4.45pm

November to March

  • Monday to Friday, from 9am to 3.45pm
  • Saturday, Sunday and bank holidays, from 10am to 3.45pm

We appreciate your cooperation to ensure that you vacate the cemeteries on or before the closing times to allow the cemeteries staff to complete their duties.


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