New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Benefit advice services in Newcastle and benefit offices
On this page you will find details of independent, free, benefits, money advice and support in Newcastle. Also contact details of the main benefit administrators, such as Jobcentre Plus.
We have produced a booklet listing organisations providing independent and non-commercial benefits advice, debt advice and money support in Newcastle. Please note that we cannot guarantee the quality of service provided by the organisations listed in this booklet. Download 'Where to get advice in Newcastle' (pdf,389kb)
There is also information on organisations who can provide advice on debt and managing money on our debt and money advice page.
Newcastle City Council Welfare Rights Service
The Council's Welfare Rights Service is a targeted service. We only carry out benefits casework for Newcastle residents who are in the following groups:
- people who are aged 65 and over
- people with severe and enduring mental health problems
- people who have a learning disability
- people who have a social care package
- children with disabilities and their carers
- care leavers
- people with a critical illness
- people with a registered sensory impairment and
- people who have been offered a job and require a 'better off calculation'
Benefit advice line
Available to any Newcastle resident
Phone: 0191 277 2627
Monday to Friday, 9:30am to 12 noon
For the debt advice line by the City Council’s Money Matters team see ‘Local debt advice services’ on the debt and money advice page.
Professionals, volunteers and Councillors can get advice, make referrals and find out about and sign up for Benefit Bulletins, 'Where to get advice in Newcastle' booklet and benefit training on our Information for professionals and volunteers webpage.
Jobcentre Plus benefit office contact details
Locally administered benefits, such as Jobseeker's Allowance, Universal Credit, Income Support and Employment and Support Allowance (but not Housing Benefit and Council Tax Support) are run by the Jobcentre Plus system across Newcastle.
The Newcastle Jobcentre Plus offices are:
1 Cathedral Square
Newcastle upon Tyne
Newcastle upon Tyne
Newcastle West Jobcentre Plus office permanently closed on 31st August 2018 with all services moving to Newcastle City Jobcentre Plus
Newcastle City Council
Administers Housing Benefit and Council Tax Support
HM Revenue & Customs
Administer Tax Credits and Child Benefit