Complaints about Children's Social Care and Adult Social Care are dealt with by the Wellbeing, Care and Learning Complaints and Customer Relations Team. If you wish to make a complaint about a different Wellbeing, Care and Learning service please go to the Corporate Complaints page.

Making a complaint about Children's Social Care

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Children's Social Care Complaints Procedures (pdf 55kb)

Complete our online form, return the form in the procedures document, telephone or email us if you would like to make a complaint. 

Complaints and Customer Relations Team
Freepost RSXR-YGCJ-KKHK
Wellbeing Care and Learning
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH

Phone: 0191 277 7427 (opening hours 9am- 5pm)
Email: complaintsWCL@newcastle.gov.uk

More information

Children's Social Care Complaints Annual Report 2015-16 (word 561.5Kb)

Making a complaint about a school

 

Page last updated: 
12 January 2017
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