Complaints about Children's Social Care and Adult Social Care are dealt with by the People Directorate Complaints and Customer Relations Team. If you wish to make a complaint about a different People Directorate service please go to the Corporate Complaints page.
Making a complaint about Children's Social Care
Children's Social Care Complaints Procedures (pdf 55kb)
Complete our online form, return the form in the procedures document, telephone or email us if you would like to make a complaint.
Complaints and Customer Relations Team
Newcastle City Council
Floor 4, Civic Centre
Newcastle upon Tyne
Phone: 0191 277 7427 (opening hours 9am- 5pm)