Complaints about Children's Social Care and Adult Social Care are dealt with by the People Directorate Complaints and Customer Relations Team. If you wish to make a complaint about a different People Directorate service please go to the Corporate Complaints page.

Making a complaint about Children's Social Care

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Children's Social Care Complaints Procedures (pdf 55kb)

Complete our online form, return the form in the procedures document, telephone or email us if you would like to make a complaint. 

Complaints and Customer Relations Team
People Directorate

Newcastle City Council
Floor 4, Civic Centre
Newcastle upon Tyne
NE1 8QH

Phone: 0191 277 7427 (opening hours 9am- 5pm)
Email: ComplaintsPeople@newcastle.gov.uk

More information

Children's Social Care Complaints Annual Report 2016-17 (Pdf, 360kb)

Making a complaint about a school

 

Page last updated: 
22 October 2018
 
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