We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to

Citylife Line


Citylife Line is a new service that has been launched to help harness the outpouring of goodwill from residents in Newcastle who want to help the most vulnerable during the COVID-19 outbreak. 

The service has been set up with partners in the voluntary and community sector for people wanting to volunteer their time while also providing a service for people to register their need for assistance.


For people wanting to volunteer their time to support the wide range of established community organisations across the city or offer another type of support service to the city.

Citylife Line will also help those most vulnerable residents who have been contacted by the NHS as being among the 1.4million individuals most vulnerable to the virus. Citylife Line will prioritise those people, unless they are already being supported with a social care need, to make sure they are shielded from COVID-19.

When people complete the form online or ring the helpline, their details and the type of help needed will be recorded. Urgent social care or safeguarding needs will be identified and dealt with by the council.  Otherwise, their details will be given to a bona-fide organisation within the city’s voluntary and community sector so the caller can be contacted direct by a volunteer from that organisation.

People who pledge their support will have their contact details taken and reviewed. If an organisation in the voluntary sector requires their support, their details will be passed to that organisation who will contact them directly if they are required. 


If you would like to offer your support to help to the city then complete the online form below:

Offer support


Request support

If you have received a letter from NHS England stating that you have a medical condition which means you are clinically extremely vulnerable to Coronavirus please register for the national support programme here.  You don't need to request Citylife Line support unless your situation needs an urgent response.

If you have an urgent support need which requires a same day response please contact our telephone helpline.  Please be considerate to others when considering the urgency of your situation.

Requests for food
If you require information on free or low cost food provision please visit the Information Now page.  
If you still require support relating to food please contact Citylife Line 01912778000 where your details will be taken and a specialist food triage officer will contact you to understand your situation and provide further advice.  We do not deal with urgent requests for food parcels or other items through the online form.

Request  support



0191 2778000


You can now donate directly to the organisations involved in the Citylife Line service to help with the purchasing of food and provisions to ensure the needs of our most vulnerable residents are met.

Connected Voice will be overseeing the donations, while 100% of donations will go to organisations supporting our communities during lockdown.


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