Citylife Line: Looking after your Welfare and Wellbeing

Citylife Line: Looking after your Welfare and Wellbeing

Vaccine Outreach Bus

You might get a text from Newcastle City Council inviting you to book an appointment for our vaccine bus. The bus is going to different locations over the coming months. This is a genuine text message. There is a number on the text message for you to call if you have any questions. 

If you haven’t had a text, but you have questions about the vaccine, you can request a call back from our team by completing our online form.

Help and support available in Newcastle

If you, or someone else is in immediate danger, call the police on 999. 
If you need to report a concern to Social Care Direct, call 0191 278 7878.

Request support

  • Complete this online form
  • Helpline 0800 170 7001 (this is a freephone number)

Our Welfare and Wellbeing Team works from Monday to Thursday 9am to 6pm, and Friday 9am to 4pm, and will contact you by the next working day.

Covid support available

If you need extra support because of Covid, our Welfare and Wellbeing Team can help. We can:

  • Give guidance about self-isolation and talk you through what you need to think about  
  • Share information about the guidelines for Clinically Extremely Vulnerable residents and listen to any concerns you might have
  • Help eligible residents book Covid vaccination appointments, arrange travel, and answer any questions 
  • Match you up with opportunities of interest such as physical activity, arts and culture opportunities, and skills and training. 

Complete our online form and someone from our Welfare and Wellbeing Team will call you back.

What support do you need?

Advice: Check the NHS and webpages for information on self-isolation, how long to isolate for and more.

Food and Essential Items: Ask your friends and family for help, shop online, or contact a local food bank.

Money: Check our Welfare and Benefits pages for financial support

Work: Check the latest advice from the government here.

Children: Contact your children’s school to ask about school work, and see if they can deliver free school meals home. If you need nappies or other essential items for young children, contact your community family hub.

Caring responsibilities: Ask friends or family if they can help. Contact Newcastle Carers who may be able to give tailored advice.

Mental Health: Access online resources like Mind and NHS Every Mind Matters, and speak to your GP.

Physical Health: Think about how you can get active at home with help from Sport England.

Medication: Speak to your GP or pharmacy to arrange to have your medication delivered.

Animals: Ask friends and family to help. Find the latest government guidance here.

CEV residents are encouraged to register online through the National Shielding Support Service this will give you access to priority supermarket slots.  If you require support to register complete our form and we will call you back to help you register.

If you need more support on one of these topics, or something else and are self-isolating or CEV, please complete our online form.

A full list of services providing support across Newcastle is available on the Information Now website

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