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Citylife Line

Citylife Line is a new service that has been launched to help harness the outpouring of goodwill from residents in Newcastle who want to help the most vulnerable during the COVID-19 outbreak. 

The service has been set up with partners in the voluntary and community sector for people wanting to volunteer their time while also providing a service for people to register their need for assistance.


For people wanting to volunteer their time to support the wide range of established community organisations across the city or offer another type of support service to the city.

Citylife Line will also help those most vulnerable residents who have been contacted by the NHS as being among the 1.4million individuals most vulnerable to the virus. Citylife Line will prioritise those people, unless they are already being supported with a social care need, to make sure they are shielded from COVID-19.

When people complete the form online or ring the helpline, their details and the type of help needed will be recorded. Urgent social care or safeguarding needs will be identified and dealt with by the council.  Otherwise, their details will be given to a bona-fide organisation within the city’s voluntary and community sector so the caller can be contacted direct by a volunteer from that organisation.

People who pledge their support will have their contact details taken and reviewed. If an organisation in the voluntary sector requires their support, their details will be passed to that organisation who will contact them directly if they are required. 


If you would like to offer your support to help to the city then complete the online form below:

Offer support


Request support

Request  support


0191 2778000

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