Season Ticket Permits
Season Ticket Permits
Review
A review of Season Tickets has been completed following consultation. This review was aimed at ensuring that the scheme remains fit for purpose in supporting the highway network; recognises the changing needs of individuals and businesses in the city centre and responds to changing customer needs.
A series of changes have been implemented from 03 April 2024 and these changes have been summarised in a Frequently Asked Questions (FAQs) guide that is available here.
Benefits of having a Season Ticket
Season Tickets allow parking without the need to purchase a ticket at the machine or pay via the Pay by Phone Service for each parking session. They can also provide a significant discount compared to paying to park on a daily basis. There are four different types of Season Ticket Permits available to the public; Gold, Emerald, Diamond and a new Ruby permit.
You can park in either a marked permit bay or an ordinary parking bay with a Gold, Emerald or Diamond permit however Ruby permits will have a dedicated permit bay allocated to the permit holder.
If the vehicle is an electric vehicle the permit may also be used within an electric vehicle charging bay whilst actively charging within the designated car park.
Additionally, if the Season Ticket is being used by a disabled badge holder, the permit holder may park in a disabled parking bay or ordinary bay within the designated car park, provided that the Season Ticket holder displays a valid disabled badge.
Platinum Season Ticket Permits are only available under private leaseholder arrangements in the Grainger Town and Quayside MSCPs
New prices will apply for all Season Tickets issued from 03 April 2024 onwards with details here.
Click on any of the following links for further information regards Season Tickets:
How long do the Permits run for?
How to apply for a Season Ticket
Season Ticket Signage
An example of the signage for Platinum Lease bays is shown below:
MEA House permits
With the re-location of charities based at MEA House due to be completed by 13 June 2024, this permit type will be phased out. Charities should contact us at cityparkpermits@newcastle.gov.uk for information regarding cancelling the permit and applying for a refund of the unused portion at the point that the charity moves out of MEA House.
Charities moving to new premises within the city centre can contact us at cityparkpermits@newcastle.gov.uk for information on options for Season Tickets at nearby car parks.
Season Ticket Prices
The price for the Season Tickets, depends on the car park location.
Please find details of the current Season Ticket Prices here, together with details of car parks where there is currently availability for permits.
Permit Types and Terms
We currently offer the following Season Ticket Permits;-
| Season Ticket Type | Times |
|---|---|
| Gold | Monday to Friday - 8am to 7pm (car parks within the Clean Air Zone); 6pm (car parks outside the Clean Air Zone); 10pm (Stadium) |
| Emerald | Monday to Saturday - 8am to 7pm (car parks within the Clean Air Zone); 6pm (car parks outside the Clean Air Zone); 6pm (surface car parks); 10pm (Stadium) |
| Diamond | All days, 8am - 7pm (car parks within the Clean Air Zone); 6pm (car parks outside the Clean Air Zone); 10pm (Stadium) |
| Ruby | All days, all times with a dedicated parking space. |
We are currently consulting on the introduction of a new Ruby permit. If agreed, Ruby permits will be introduced with a permit bay allocated for each Ruby Season Ticket.
You can park in either a marked permit bay or an ordinary parking bay with a Gold, Emerald or Diamond permit however Ruby permits will have a dedicated permit bay allocated to the permit holder
The Terms and Conditions of Use for Season Tickets can be found here.
How long do the permits run for?
From 03 April 2024, all of our Season Ticket permits can be purchased for periods of 4 weeks, 13 weeks (3 months) or 12 months at a time. For each permit type, payment must be made in advance of the permit being issued. There is no option to pay by instalments, but the 4 week permit option allows customers to spread the cost.
Virtual permits
The Season Tickets are virtual permits therefore we will no longer issue physical parking permits. Virtual parking permits are an electronic record rather than having to display a physical parking permit.
Details of your parking permit will be held electronically and shared with Civil Enforcement Officers, and you will be able to manage your parking permit online, including making a payment to
How to apply for a Season Ticket
You can apply for your car park Season Ticket by creating a virtual parking permit business account. Click on the following link to apply Virtual Permit Account where you will be directed to create an account, where you can apply for a Season Ticket, make payment and manage your account, such as changing which vehicle the Season Ticket is activity being used with.
Due to high demand, we are currently not issuing new Season Tickets at the following car parks, where a waiting list is in place:
- Claremont Road
- Close Swing Bridge
- Dean Street Multi-Storey Car Park
- Ellison Place
- Melbourne Court West
For a step-by-step guide on how to create an account please click on the following video link Register for Season Ticket Permit
Once you have registered and created an account, you will need to apply for your Season Ticket Permit. Please click on the following video for details Apply for a Season Ticket Permit
We will assess your application and respond by email. If your application is approved the email will contain a link to make payment via your virtual permit account.
If you do not have internet access or are unable to apply online, please contact Parking Services on 0191 2772728 between the hours of 8.30am to 3.30pm Monday to Friday and we can send you a paper application form to complete and you will be issued with a physical permit to display in your vehicle.
Frequently Asked Questions about Virtual Season Tickets
How do I pay for a Season Ticket?
If you have received an email offer for a virtual Season Ticket, payment can be made via the link in the email via your virtual permit account and the permit will be live as soon as payment has been made.
Will I still receive a reminder that my permit is due to expire?
Yes, you will continue to receive a renewal reminder. Where we hold a record of your email address on your new virtual Season Ticket account, we will send the reminder via email.
How does the virtual Season Ticket work?
When you have applied and been approved for a Season Ticket you will be provided with access to the Season Ticket via your online virtual permit account.
You would then simply access your online account to enter the vehicle registration of the vehicle you wish to use on the permit.
Civil Enforcement Officers will be able to identify that the vehicle is entitled to park via their handheld electronic device.
The vehicle registration entered into the system will stay in place and be valid to park until you replace it with another registration, which can be done at any time by accessing your virtual Season Ticket account.
What do I do if I change my vehicle?
If you have a virtual Season Ticket you can change the vehicle registration by logging into your Virtual Permit account. Here you will have the option to change the vehicle registration which is live on your permit and add new vehicle registrations, please click on the video link for a step-by-step guide Change of Registration.
Please note that you can only have a maximum of three vehicle registrations linked to your Season Ticket at one time, however you can add and delete registrations as and when you require, however the permit is only valid to use on one vehicle at a time.
I am using a courtesy car, what should I do?
If you have a courtesy car because your regular vehicle has been involved in an accident, you can update the vehicle registration in your online account. Please see the section above titled “What do I do if I change my vehicle”
What happens if my circumstances change and I no longer need the permit?
You can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.
We will then revoke your permit and depending on how you paid for the permit, calculate if you are due a refund for the unexpired portion in full weeks.
A £25.00 administrative charge will be applied for the process of cancelling the permit; making the necessary changes to the car park configuration and processing a refund. If you paid for your permit upfront in a single payment, we will refund the value of the unused portion of the permit to you, usually to the payment card that the original payment was taken from, minus the administrative charge.
I can't remember my Virtual Season Ticket login details, what should I do?
If you forget your login details for the virtual system you can use the “forgotten login/password” facility on the Virtual Permit account.
An email will be sent which will allow you access your account and reset your password
Managing your Online Account
To renew a virtual permit please follow the steps below:
Step 1 Log into your account and click on “My Permits”
Step 2 – Click on the green button with white arrow to review the permit and renew. At this stage you can change the start date and term of the permit
Step 3 – Please accept the terms and conditions and click proceed
Step 4 – Click “Make Payment”
You will then be direct to the payment site where you can enter your card details. Once payment is made the permit will be automatically renewed.
Changing a Registration via the online Account
To update a registration on a Season Ticket please click on the video link Change of Registration or follow the steps below:
- Step 1- Long into your virtual Season Ticket account and select “my permits”
- Step 2 – from the list of permits shown select the Season Ticket (permit) that you wish to use on a different vehicle registration and click on the green car icon
- Step 3 – if the vehicle you wish to actively use on the Season Ticket (permit) is already listed please click on “switch vehicle”) to indicate which vehicle you want to actively use on the Season Ticket
- Step 4 - If the vehicle registration is not listed you can select “add vehicle” to add up to three vehicles which can be registered on your account. Note only one vehicle can be the active vehicle at any time.
- Step 5 – If there are already three vehicles registered on your account you will need to remove one of the vehicles so that a new registration can be added. To remove a registration, select the registration you want to remove and click on the red cross icon.
Cancelling a Permit via the online Account
What happens if my circumstances change and I no longer need the permit?
If you have a virtual Season Ticket permit which you no longer require you can request to cancel your permit via your online account. Upon receipt of your cancellation request Parking Services will cancel the permit and you will be notified via email when your permit has been cancelled.
To request that your virtual Season Ticket is cancelled please follow these steps-
- Step 1- Long into your virtual Season Ticket account and select “my permits”
- Step 2 – from the list of permits shown select the Season Ticket (permit) that you wish to use to cancel and select the blue icon with the 3 dots which is located to the right of the Season Ticket
- Step 3 – click on the red “request cancelation” icon and follow the instructions to cancel the Season Ticket
Data Protection Information
Personal data will be collected in order to process your application for a permit in line with the terms and conditions of use. Your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:
• To establish eligibility for a permit.
• To support enforcement of the parking permit scheme restrictions.
• Shared with the police or security organisations to prevent or detect crime.
Please note ANPR cameras may be used for the purposes of statistical analysis and payment/enforcement queries.
Your Data Rights
In relation to the personal data which we may hold about you, you have the right to request to:
Be informed, have access or rectify incorrect information. You also have the right to object to or restrict our processing of your data.
Under Data Protection law we must verify your identity and explain to you our reasons if we do not agree to carry out your request.
Contact and Further Information for Data Protection queries only
If you would like more information about how we use your data, please read our Privacy Policy: https://www.newcastle.gov.uk/local-government/access-information-and-data/data-protection. Data protection questions can be made via telephone on 0191 211 6500, by email to dataprotection@newcastle.gov.uk or in writing to Data Protection, Newcastle City Council, 6th Floor, Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8QH
You have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.
If you have further queries you can also email us via cityparkpermits@newcastle.gov.uk. Please be advised that we aim to respond to queries (other than applications for permits) within 3 working days.
If you would like to give us feedback on our website, please complete this short online form.