Replacement bins and caddies
We strongly recommend that you only put your bins out on the morning of collection, for 6.30am. Doing this lowers the risk of having your bin contaminated, stolen or vandalised.
Request a replacement bin or caddy
If your bin is damaged and has, for example, a broken lid, broken wheels, or is missing its glass caddy, you can:
However, if your bin is damaged beyond repair, or stolen, you will need to:
The fee to replace a standard bin is £25.
There are no exemptions to the replacement bin charge, even if you have a crime number from the police or are in receipt of benefits.
Please note on the request if your existing bin or caddy is broken and if it needs removing. Please put a note or label on the broken item and leave it somewhere visible and accessible without blocking the road or pavement.
Depending how many requests we've had for new bins or caddies delivery can take up to 40 working days.
At the end of the form to request a replacement bin or caddy, and on the confirmation email you will receive, you will be given an approximate date of arrival.
If you are waiting for a new caddy to be delivered please either:
- store your glass bottles and jars at home until it arrives
- drop them off at our recycling centres
- find your nearest glass recycling point on Recycle Now
These forms are for standard size, 240 litre bins and smaller, 140 litre bins - blue, green bins and their caddies
You can also order replacement 240 litre brown bins on this form. Please note we only provide one size of brown bin.
If you live in a high occupancy property like a student house share, please phone 0191 2787878 and ask for "Your Local Services."
Staff will need to clarify with you the occupancy and any other related or special circumstances. These requests can only be done over the phone and speaking to an advisor.
If you have any problems with the online forms please phone 0191 2787878 and ask for "Your Local Services"
Did you know?
If your bin is missing and you think your bin may have fallen into the collection vehicle, or you saw unrepairable damaged caused during collection, please contact Your Local Services on 0191 2787878 the day after your collection was due. These requests can only be done over the phone and speaking to an advisor.
If the crews have made a report, it would show on our systems the next working day. Remember the crews should put a card through your door to let you know if this has happened.