New contact centre opening times
Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.
Flooding advice and emergency assistance
Information on how to how to deal with a flooding emergency, guidance on how to protect your home or business from flooding, or if you are looking for insurance advice, visit our "Heavy rain and flooding emergency" page.
For emergency assistance contact Envirocall Online or telephone 0191 278 7878.
We all have a responsibility to manage flood risk in the City. As a resident of Newcastle see how you can make a contribution!
Newcastle City Council is designated as the Lead Local Flood Authority (LLFA) for Newcastle. This means we have a number of duties and responsibilities in relation to managing flood risk across the city.
Local Flood Risk Management Plan
Flooding is one of the impacts of climate change and has had an effect on residents and businesses of Newcastle. Newcastle City Council has drawn together information from across the city in this plan and sets out how we intend to manage flood risk in the future. Newcastle City Council Local Flood Risk Management Plan - March 2016 (pdf 17.5mb).
Northumbria Regional Flood and Coastal Committee helps to deliver the Government's 'Resilience Partnership' funding approach. They play an important part in deciding on local priorities, raising local levies and approving programmes of work. They support the Lead Local Flood Authorities (Local Councils) and the Environment Agency to work with communities and others including Northumbrian Water Ltd to source and secure funding contributions. The work includes building flood defences, repairing existing flood defences, improving flood warnings and working with local communities to help them become more self sufficient and resilient.
Environment Agency flood risk publications
The Environment Agency has published two strategic regional documents highlighting the aims and actions needed to manage flood risk. We are expected to consider both documents when dealing with flood risk strategies, planning framework and planning practice guidance - Northumbria River Basin District Flood Risk Management Plan (FRMP) and Northumbria River Basin District River Basin Management Plan (RBMP).
Report incidents of flooding or blocked gullies in your area
Newcastle City Council maintains the highway network, trying to keep the roads and pavements free of surface water that might cause an obstruction or hazard. Reports from residents and businesses on local incidents can be a big help. Report blocked gullies or incidents of surface water flooding to Envirocall Online or telephone 0191 278 7878.
If you experience foul water flooding report this online to Northumbrian Water or call 0800 328 7648.
If you need further information or advice, or if you have any questions about the information on this page please contact email@example.com . If you need emergency assistance please contact Envirocall Online or telephone 0191 278 7878.