Flooding and heavy rain
Flooding and heavy rain
When heavy rain is forecast it is important to be ready for flooding.
That includes knowing what to do:
When a flood does happen we work with other agencies to keep you safe and help reduce its impact.
If you believe flooding poses a threat to life:
- call 999
What to do before a flood
Long before it rains or flooding occurs there are steps you can take to prepare.
To see if your home or business is at risk:
If you are at risk:
Then learn about:
- managing your flood risk
- how to plan ahead for flooding
- preparing your business for flooding
- groundwater flooding
As part of this you should:
You should also speak to neighbours and may want to:
What to do during a flood
The Government offers an online service to:
For advice on flooding, at any time of the day or night:
call Floodline on 0345 988 1188
Who you need to contact about a flood may depend on:
- where flood water is coming from
- where it is causing a problem
For general advice on dealing with flooding see:
For floods on the A1 and A69:
report a problem using the National Highways online help centre
call 0300 123 5000
For all other roads in Newcastle:
call 0191 278 7878 and ask for highways
Rivers and streams
For flooding from the River Tyne or the Ouseburn:
call the Environment Agency on 0800 80 70 60
Other rivers and streams are the responsibility of the home or landowner.
Sewers and water pipes
On your property you are responsible for:
- overflowing sewers or drains
- water pipes
- internal pipes
If they cause flooding you should:
contact a plumber or drainage contractor
For sewer leaks and burst water mains on public land contact Northumbrian Water.
To report burst water mains:
- report a burst water main on the Northumbria Water website
- call 0800 393 084
To report a sewer leak:
- report a sewer leak on the Northumbria Water website
- call 0800 328 7648
If you are unsure if it is a private or public sewer causing a flood, contact Northumbrian Water.
What do after a flood
After a flood, the Government website has advice on:
You should, once you have dealt with the immediate effects of flooding, plan for the future.
Find out how to:
For general non-emergency advice contact our Flood Management Team. To do so:
call 0191 278 7878 ask for Flood Management or email firstname.lastname@example.org. (We aim to respond to emails within 28 days. )
Did you know?
Quick Access Flood Guides from the Environment Agency
Guidance from the National Flood Forum
Video guides on how to protect yourself from flooding
Environment Agency Flood Alert - an explanation
Tips on what to do during a flash flood
Need more information?
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