Energy advice

Energy advice

High gas and electricity prices are a causing concern for many residents and businesses.

On this page:

There are several ways you may be able to reduce your energy costs, including:

  • taking simple steps to reduce the energy you use
  • making your home more energy efficient
  • applying for free help and support

Charities, energy companies and the regulator Ofgem all offer free advice.

Our team may also be able to help you access grants or support from a range of schemes.

Support you can access yourself

Save energy at home and reduce your bills

Information on saving energy and reducing your bills at home is available online from many sources.

This advice can help you to:

Help with prepayment energy costs

If your prepayment meters are about to cut off supply and you need help to top up, you should contact your energy supplier in the first instance.

They should be able to issue a credit top up voucher or extend an emergency credit facility.

If your supplier won't help then you can get the Citizens Advice extra help unit to contact them on your behalf:

Apply for energy upgrades to your home

The new Sustainable Warmth scheme is available until March 2023.  The council has secured an additional £1million from the Government to build on the delivery of the £3million Green Homes Grant Local Authority Delivery (GHG LAD) scheme.

The Sustainable Warmth scheme is targeted at residents who: 

  • own their homes or rent from a private landlord;
  • have a gross household income of £30,000 per year or less;
  • live in homes with a low energy rating (an EPC of D/E/F/G)

The scheme can fund measures such as:

  • wall, loft and floor insulation,
  • low carbon heating
  • solar panels

To find out more or apply you can contact our delivery partner Warmworks

Apply for money off low carbon heating technologies

Check the Boiler Upgrade Scheme guidance and  how to apply.

Advice for business

The energy regulator Ofgem offers a general guide to business gas and electricity use.

Support we offer

Crisis support

Our crisis support scheme provides support for people who have suffered an emergency that has left them:

  • without access to vital necessities
  • at a health and safety risk
  • unable to secure funding from any other source

Heating is considered a vital necessity and being without it could be potentially harmful.

Find out more about crisis support, benefits and other ways you can get help on our cost of living support page.

Broken boiler replacements

Residents can be referred to the LEAP (formerly ECHO) scheme if:

  • they are a home owner with a broken boiler;
  • they have a gross household income under £31,000 per year;
  • they are aged over 65 or have a pre-school aged child living with them or have a serious long term health condition;

 Please email our domestic advice team to apply. LEAP cannot help with inefficient boilers that are still working.

Energy advice and grants

Our Energy Services team provides expert advice and support for residents and businesses in Newcastle.

This includes work to:

  • improve energy efficiency
  • help households to keep warm at a reasonable cost (reduce fuel poverty)
  • offer energy saving and fuel debt advice

If you have been unable to find the support you need please contact us:

Free business energy audit

Small and medium sized businesses in Newcastle can also apply for a free energy audit through our business energy saving team (BEST)

This will:

  • identify potential energy improvements and savings
  • develop a plan to help you achieve them
  • help your firm access funding for energy improvements
  • cut your greenhouse gas emissions

Please note that while the first phase of the BEST programme is now complete, businesses can also continue to register their interest, for potential future support.

Advice for landlords and tenants

Our private rented service offers free advice and support to help landlords ensure their properties meet legal requirements.

They also can support tenants who have problems with energy efficiency or heating systems.

Find out more on our minimum energy efficiency standards page.

If you rent your home from Your Homes Newcastle you can access extra support, including an energy saving check up.

Government support

The Chancellor of the Exchequer has announced an extra £15 billion of support for people dealing with the rising cost of living.

Details of this can be found in the:

This includes the £400 Energy  Bill Support scheme and the Household Support Fund.

Other financial support

You may be eligible to receive extra help with your energy bills, these payments will be made automatically you should not need to apply, including:

​​​​​​​Energy Company Obligation apply for funding to improve your home's energy rating - NB check out our Sustainable Warmth scheme first 


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