On this page you will find details of independent and free benefit and money advice and support in Newcastle and also contact details of the main benefit administrators, such as Jobcentre Plus.
- Where to get independent advice in Newcastle
- Newcastle Welfare Rights Service
- Benefit offices and contact details
We have produced a booklet listing organisations providing independent and non-commercial benefits advice, debt advice and money support in Newcastle. Please note that we cannot guarantee the quality of service provided by the organisations listed in this booklet. Download 'Where to get advice in Newcastle' (pdf, 246kb).
To receive the booklet when it is updated, simply provide your email address on this online form.
There is also information on organisations who can provide advice on debt and managing money on our debt and money advice page.
The Council's Welfare Rights Service is a targeted service. We only carry out benefits casework for Newcastle residents who are in the following groups:
- people who are aged 65 and over;
- people with severe and enduring mental health problems;
- people who have a learning disability;
- people who have a social care package;
- children with disabilities and their carers;
- care leavers;
- people with a critical illness;
- people with a registered sensory impairment; and
- people who have been offered a job and require a 'better off calculation'.
Benefit advice line
Available to any Newcastle resident
Phone: 0191 277 2627
Monday to Friday, 9:30am to 12 noon
For debt advice line by the City Council’s Money Matters team see ‘Local debt advice services’ on the Debt and money advice page
Professionals, volunteers and Councillors can get advice, make referrals and find other useful information on our page: Information for professionals and volunteers.
Jobcentre Plus benefit office contact details
Locally administered benefits, such as Jobseeker's Allowance, Universal Credit, Income Support and Employment and Support Allowance (but not Housing Benefit and Council Tax Support) are run by the Jobcentre Plus system across Newcastle.
The Newcastle Jobcentre Plus offices are:
1 Cathedral Square
Newcastle upon Tyne
Newcastle upon Tyne
Newcastle West Jobcentre Plus office permanently closed on 31st August 2018. All services have moved to Newcastle City Jobcentre Plus
The Department for Work and Pensions (DWP) have stated that flexibility will be given if claimants attend Newcastle City Jobcentre late in the first few weeks to account for them navigating new bus routes and extended journey times. They are also offering an outreach service from Monday 3 September in West End Customer Service Centre on Mondays, Wednesdays and Fridays and in Outer West Customer Service Centre on Tuesdays and Thursdays. This will be subject to regular review.
Residents who need support to make an online claim to Universal Credit can still get support from our Assisted Digital Support team. For information on Universal Credit, including help with making an online claim and budgeting, visit our Universal Credit more detailed web page
Details on how to contact Jobcentre Plus
You can also send an email to email@example.com for enquiries relating to Jobcentre Plus services, such as how to make a claim and to apply for a budgeting loan, but not for help with appointments.
Newcastle City Council
Administers Housing Benefit and Council Tax Support
HM Revenue & Customs
Administer Tax Credits and Child Benefit