On this page you will find details of independent and free benefit and money advice and support in Newcastle and also contact details of the main benefit administrators, such as Jobcentre Plus.

Where to get independent advice in Newcastle

We have produced a booklet listing organisations providing independent and non-commercial benefits advice, debt advice and money support in Newcastle. Please note that we cannot guarantee the quality of service provided by the organisations listed in this booklet. Download 'Where to get advice in Newcastle' (pdf, 246kb).

To receive the booklet when it is updated, simply provide your email address on this online form.

There is also information on organisations who can provide advice on debt and managing money on our debt and money advice page.

Newcastle City Council Welfare Rights Service

The Council's Welfare Rights Service is a targeted service. We only carry out benefits casework for Newcastle residents who are in the following groups:

  • people who are aged 65 and over;
  • people with severe and enduring mental health problems;
  • people who have a learning disability;
  • people who have a social care package;
  • children with disabilities and their carers;
  • care leavers;
  • carers;
  • people with a critical illness;
  • people with a registered sensory impairment; and
  • people who have been offered a job and require a 'better off calculation'.

Benefit advice line
Available to any Newcastle resident
Phone: 0191 277 2627
Monday to Friday, 9:30am to 12 noon

For debt advice line by the City Council’s Money Matters team see ‘Local debt advice services’ on the Debt and money advice page

Professionals, volunteers and Councillors can get advice, make referrals and find other useful information on our page: Information for professionals and volunteers.

Benefit offices and contact details

Jobcentre Plus benefit office contact details

Locally administered benefits, such as Jobseeker's Allowance, Universal Credit, Income Support and Employment and Support Allowance (but not Housing Benefit and Council Tax Support) are run by the Jobcentre Plus system across Newcastle.

The Newcastle Jobcentre Plus offices are:

Newcastle City
1 Cathedral Square
Mosley Street
Newcastle upon Tyne

Newcastle East
Coquet House
Clifford Street
Newcastle upon Tyne

Newcastle West Jobcentre Plus office permanently closed on 31st August 2018.  All services have moved to Newcastle City Jobcentre Plus

The Department for Work and Pensions (DWP) have stated that flexibility will be given if claimants attend Newcastle City Jobcentre late in the first few weeks to account for them navigating new bus routes and extended journey times. They are also offering an outreach service from Monday 3 September in West End Customer Service Centre on Mondays, Wednesdays and Fridays and in Outer West Customer Service Centre on Tuesdays and Thursdays. This will be subject to regular review.

Residents who need support to make an online claim to Universal Credit can still get support from our Assisted Digital Support team. For information on Universal Credit, including help with making an online claim and budgeting, visit our Universal Credit more detailed web page

Details on how to contact Jobcentre Plus

You can also send an email to contact-us@dwp.gsi.gov.uk for enquiries relating to Jobcentre Plus services, such as how to make a claim and to apply for a budgeting loan, but not for help with appointments.

Newcastle City Council

Administers Housing Benefit and Council Tax Support

Contact details for Housing Benefit and Council Tax Support

HM Revenue & Customs

Administer Tax Credits and Child Benefit

Contact details for Tax Credits and Child Benefit

For all other benefits and how to contact them

See our benefits information page where clicking on each benefit will take you to further details about that benefit. You can also find benefit details by going to the Gov.uk benefits page.

Page last updated: 
23 January 2019
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