Help, advice and services for sexual health

Help, advice and services for sexual health

Please note that many services are operating differently and prioritising urgent care due to the Covid-19 pandemic, so please do not turn up to services without phoning first.

Get help with your sexual health during lockdown.

Newcastle’s Sexual Health Services are currently running an urgent care only service. Please call 0191 229 2999 between 8.30am and 3pm Monday-Friday and a member of staff will talk through your needs and offer you an appointment to come in if necessary. Please do not just turn up at the service as you will not be seen. No walk-in clinics are operating at this time. Check the website for updates.

If you need condoms, lube, femidoms and lube, you can access these for free via several community pharmacies across the city. See the Newcastle Hospitals' sexual health information page for a full list. If you are a young person up to the age of 25, you can contact Streetwise on 07803 405680 or and they can arrange to deliver them to your address. You can also request free period products to be delivered if you are aged 11-25. See all the services currently operating by going to Get help with your sexual health during lockdown

Here you will find details of local services and projects that can support you or the people you work with around sexual health, as well as related issues such as gender identity, sexual orientation, drugs and alcohol. If you would like to add any services or websites to this list, or make any amendments, please contact

***Please note that many of the services below are not currently operating, or are operating in different ways, during the COVID-19 pandemic and lockdown. Please check this page for services that are currently operating. ***


Sexual health services

Sexual Health Services at New Croft Centre, Market Street East, Newcastle upon Tyne NE1 6ND
Free and confidential service for anyone (including under-16s) for contraception, emergency contraception, STI screening and treatment and other sexual health issues.
Telephone: 0191 229 2999

C-Card Scheme - Free condom scheme for young people 13-25 in Newcastle. To find your nearest outlet, visit  the Newcastle Hospitals' sexual health page or call 0191 229 2999

Plan B – free emergency contraception in pharmacies available at many participating pharmacies, for women of any age (including under-16, with pharmacists following protocols for risk assessment and safeguarding). Ask your pharmacist for ‘Plan B’ (if the trained pharmacist is not available, you may be directed to another participating pharmacy instead)

Termination of Pregnancy Direct Appointment Line
24-hour direct appointment line for NHS termination of pregnancy services
Telephone: 0191 28 29 30 0

Home HIV test kits
If you are aged 16 and over and live in Newcastle, you can order a home test kit through the post. You will need to provide a small blood sample, collected from a finger prick. You will not need to write your name on your sample. The kit will arrive pre-labelled with a unique code. This is to ensure your testing experience is as easy and discreet as possible. Please note, this test is just for HIV. If you have been at risk of contracting a sexually transmitted infection, you can get a test for other STIs including chlamydia, gonorrhoea and syphilis by contacting the New Croft Centre (see above).

Amanda Holmes, Learning Disability and Sexual Health Nurse
Telephone: 0191 282 6706 / 6504 
Mobile: 07860 179 857

Streetwise Young People’s Service - offers information and advice on any issue, sexual health and contraception and a free counselling service for young people under 25
Telephone: 0191 230 5400
07803 405680 

Children North East Young People's Service Advice, information and support for young people aged 9 to 25, including a sexual health drop-in 
Telephone: 0191 273 3997

MESMAC Newcastle - gay/bisexual men's sexual health project, offering advice, information, support and a help-line. They run a HIV test service by appointment that offers results in 15 minutes and also post out HIV and STI test kits on request. MESMAC's website has information on LGBTQ+ groups and services across the region as well as various health and wellbeing pages.
Telephone: 0191 233 1333

SHINE (Sexual Health In Newcastle) is a community women’s health project based in Newcastle Upon Tyne offering support and services for women 16 and over, including HIV testing.
Telephone: 0191 277 2050

Teenage Kicks Sex and Relationship Education (SRE) Outreach Team
Deliver group work with young people in a range of settings around sex and relationship issues, including assertiveness, self esteem, STIs and contraception.  Contact the team to request sessions.
Telephone: 0191 229 2913

LGBT+ groups and support organisations

Mesmac Newcastle and Shine - see above.

LGBTQ+ Youth Group
Meets first Tuesday of the month, 5-7.30pm . For 15-21-year olds who identify as LGBTQ+. Also 11-25 support, offering 1:1 support, family support and activities. Contact Kate.
Telephone: 07590 230077
Facebook: @lgbtnortheasthk

Albert Kennedy Trust Temporary accommodation for young LGBT people (16–25) who are homeless or having difficulty finding somewhere to live.
Telephone: 0191 281 0099

Be: Trans Support and Development in the North Support for people that identify as Trans or have questions about their gender identity 

Vulnerable young people, safeguarding, sexual assault and rape

Newcastle City Council Safeguarding Pages (Care and Support)

Newcastle Young People's Support Team (Barnardo’s) Includes Teenage Pregnancy Support, Young Parents’ Early Intervention Project, The Independence Project and Jam 1:1 Team.
Telephone: 0191 271 4615

Children’s SAST Team (Safeguarding Advice and Support Team) Offer support and guidance around safeguarding issues to any worker based in Newcastle.
Telephone: 0191 282 3259

NSPCC Service Centre can offer advice to any professional re sexual abuse and/ or harmful sexual behaviour in children and young people.
Telephone: 0191 227 5300

SCARPA (Safeguarding Children at Risk Prevention and Action) support young people at risk of sexual exploitation and young people who are missing.
Telephone: 0191 221 0836

REACH Sexual Assault Referral Centre (SARC) The North East SARC support service provides 24-hour crisis intervention and support for anyone who has experienced a sexual offence, regardless of when the offence occurred or whether the incident was reported to the police or not. In an emergency always dial 999.
24/7 Crisis Support Service Telephone: 03333 448 283
Telephone: 0191 221 9222 For any other matters and during office hours Monday to Friday 9am to 5pm

Rape Crisis Tyneside and Northumberland
Telephone: 0191 222 0272 (10am-4pm -  If you get a recorded message, please leave a brief message and we will contact you as soon as possible).

Changing Lives: GAP MAP support men and women involved in sex work, survival sex and those vulnerable or exposed to sexual exploitation aged 16+. GAP MAP is proactive outreach trauma informed service offering safety, emotional and practical support. This includes one-to-one tailored support, drop-in provisions, peer-led interventions, trips and activities, Trauma Recovery Group Programs, and Dialectical Behaviour Therapy Skill Groups.

For additional information on how to refer or ask more about the support contact Nichola David.

Telephone: 07812 663 077.

Sherri Garside, Sexual Exploitation Safeguarding Nurse, Operation Sanctuary Covers Northumbria Police area and supports any person who has been the victim of sexual exploitation. Can also offer advice and guidance to anyone working with an adult or young person who they think may have been sexually exploited.
Telephone: 07876 869 745

If no victim is identified but you have information that suggests sexual exploitation may be occurring you can inform the Police:

Drugs and alcohol

Newcastle Treatment and Recovery (NTaR)
NTaR delivers drug and alcohol services within Newcastle through a single point of contact, for all ages and substances. The service offers a range of support including specialist assessment, addiction medical and nursing care, recovery coordination, psychosocial, health support and a range of recovery support. Referral into the service can be done by email: or by telephone: 0191 206 1117

Referrals by email can be made anytime and telephone referrals between 10am – 4pm Monday to Friday. This also includes self-referrals.

PROPS Positive Response to Overcoming Problems of Substance misuse within families- provide support to family members of people who use drugs or alcohol
Telephone:  0191 226 3440 very comprehensive drugs information
Freephone: 0800 77 66 00

Useful websites and helplines (national) - Sexual Health

Bish Training website for parents and practitioners with lots of downloadable resources and leaflets to purchase. excellent website on all aspects of sexual health and relationships for anyone aged 14+ with advice and downloadable information for smartphones.

Brook Sexual health and wellbeing site for young people up to 25.

NHS sexual health information

worthtalkingabout Free, confidential advice line on sex, relationships and contraception for young people aged 18 or under; open 7 days a week from 2pm to 8pm (Monday to Friday), 2pm to 4pm (weekends).  Freephone: 0800 28 29 30

Jo's Trust Reliable information about HPV (Human papillomavirus), the HPV vaccine, cervical screening and cervical cancer.
Helpline: 0808 802 8000

The Mix is a website and helpline for young people on issues from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline
Helpline: 0808 808 4994

National Stalking Helpline run by Suzy Lamplugh Trust.
Freephone helpline (9.30am to 4pm weekdays, except Wednesdays 1 to 4pm) 0808 802 0300

Training for workers on sexual health

Free training is available through Newcastle Sexual Health Training on a wide range of sexual health issues, including contraception, STIs, self-esteem and sexual exploitation. Most of the courses are free to workers in Newcastle and you can work towards different levels of accreditation.  Twitter: @Ncl_SHTraining
Harriet Yudkin (Mon, Tue, Wed and alternate Thursdays only)
Telephone: 0191 211 5527

Safeguarding training for professionals and volunteers

If you work with children, young people or vulnerable adults, it is important that you have the right level of safeguarding training. There is a range of face-to-face and online training available:

Safeguarding Children training is offered by the Newcastle Safeguarding Children Partnership. Check which level of training you need and sign up to courses.

Professionals who come into contact with adults with care and support needs should complete safeguarding adults training at least every three years.  Free multi-agency training is offered by the Newcastle Safeguarding Adults Board to all organisations providing a service within Newcastle.

The Safe Newcastle Domestic Violence and Abuse Multi Agency Training Programme provides training courses for practitioners and volunteers working in Newcastle.

Is this page useful?
Is this page useful?