Help, advice and services for sexual health

Help, advice and services for sexual health

Find services, advice and help with your sexual and reproductive health, as well as related issues such as gender identity, sexual orientation, drugs and alcohol. 

All of these services are free and confidential. The only time a service may need to share information about you is if they have a concern that you, or someone else you are in contact with, is at risk of serious harm. They should always talk to you about this first if they need to share information to keep you, or someone else, safe.

If you would like to add any services or websites to this list, or make any amendments, please contact harriet.yudkin@newcastle.gov.uk


Please note that many services are operating differently due to Covid-19, so please do not turn up to services without phoning first. You may need to wear a mask at many of the services listed.  If you do not have a mask then most services will be able to provide you with one.  


Sexual health services (including contraception and pregnancy testing)

 Newcastle Sexual Health Services at the New Croft Centre

Sexual Health Services at New Croft Centre, Market Street East, Newcastle upon Tyne NE1 6ND

Free and confidential service for anyone (including under-16s) for contraception, emergency contraception, STI screening and treatment and other sexual health issues.

Telephone: 0191 229 2999

Newcastle Sexual Health Services at the New Croft Centre are currently running a telephone-led service and no walk-ins are available for those aged 18+.

There is a Young People's Clinic open Wednesdays from 3.30-5.30pm. This is for those aged under 18 only and is a walk-in clinic, supported by Streetwise Young People's Project, for:

  • STI testing
  • all methods of contraception, including emergency contraception (Plan B)
  • pregnancy testing and pregnancy decision-making 
  • free condoms (including internal condoms - 'femidoms'), lube, dams (C-Card) 

It's OK to call if you're not sure if your issue is urgent. If you can't be seen at the New Croft Centre, staff will still be able to advise you and may redirect to you to one of the other services available across the city, including the outreach service at the Community Family Hubs (see below). 

Please don't just turn up at the service as you will not be seen. Please note: You must wear a mask when you attend New Croft Centre.

Check the website for updates.

If you are aged 18+ or you are under 18 but would like to ask for advice, call 0191 229 2999 between 8.30am and 4pm Monday-Friday and a member of staff will talk through your needs and offer you an appointment to come in if necessary. You can also request a DIY STI kit over the phone or online and you will be given an appointment to collect it (read the information on the DIY sexual health testing page before ordering, so you know what questions you might be asked).

Learning Disability and Sexual Health Nurse

Amanda Holmes, Learning Disability and Sexual Health Nurse, works at New Croft Sexual Health Service.

She can help people with a learning disability to come in to the service and get help.

Amanda.Holmes@nhs.net
Telephone: 0191 282 6706 / 6504 
Mobile: 07860 179 857

C-Card Scheme - Free condom scheme for young people 13-25 in Newcastle

The C-Card scheme is a free and confidential service offering free condoms and sexual health information and support to all young people aged 13–25 years. You don't have to be sexually active to get a C-Card - it's more about getting the information and support you need to think about whether you want a sexual relationship, when you might feel ready and how to manage it when you do.

To join the C-Card Scheme all you have to do is visit one of the C-Card outlets and have a C-Card Induction with a trained C-Card worker.

They will tell you a bit more about how the C-Card Scheme works, assess that it is appropriate for you and give you some further sexual health information. Then if you want to join the scheme, they will sign you up and give you a C-Card that can be used at outlets across Newcastle and in many other areas in the North East and across the UK.

Find your nearest outlet or call 0191 229 2999

SHINE (Sexual Health in Newcastle)

SHINE (Sexual Health in Newcastle) are a specialist sexual health service providing free, confidential, advice and support around all areas of sexual health, including access to STI and HIV testing for all women in Newcastle aged 16 and over, including STI and HIV testing, one-to-one support and relationship advice. Their service leaflet has been translated into 5 community languages which you can download by clicking on the following links: ArabicBengaliKurdish SoraniRomanianUrduEnglish.

SHINE are currently offering support by phone and can post out or deliver to your door STI and HIV test kits and pregnancy tests for you to do at home, as well as condoms and lube and period products. They can offer you a phone call or video call to talk you through how to do the kit and give advice on reducing your risk of STI transmission, as well as advice on using period products or doing a pregnancy test.

Call and leave a message on: 0191 277 2050

Email: shine@newcastle.gov.uk
Website: www.shinewomen.co.uk
Facebook: @shinenewcastle
Twitter: @ShineNewcastle
Instagram: shinenewcastle

MESMAC Newcastle

MESMAC Newcastle is a service for gay and bisexual men and MSM (men who have sex with men). They offer sexual health information and advice. MESMAC are able to offer phone support and have a postal service for DIY STI kits and HIV test kits. One-to-one appointments can be arranged.

Call and leave a message on: 0191 233 1333

Email: all@mesmacnewcastle.com
Website: mesmacnewcastle.com
Facebook: @mesmacnewcastle
Twitter: @TeamMesmac
Instagram: mesmacnewcastle

Streetwise Young People’s Project

Streetwise Young People’s Service - offers information and advice on any issue, sexual health and contraception and a free counselling service for young people under 25
Telephone: 0191 230 5400 / 07803 405680
admin@streetwisenorth.org.uk
 

Streetwise, in partnership with New Croft Sexual Health Services, offers Contraception Advice and Sexual Health (CASH) clinics for young people up to the age of 17 years 

Monday – Streetwise 3.30-5.30pm

Wednesday – New Croft 3.30-5.30pm

Saturday – Streetwise 9.30am-12pm (up to the age of 25 years)

This free, friendly and confidential sexual health information and support walk-in service is for young people aged 17 years and under on Mondays and Wednesdays and for young people up to the age of 25 years on Saturdays. The support we provide includes:

  • STI testing
  • Free condoms
  • Long acting reversible contraceptives including the implant and injection
  • Contraceptive pill

These clinics are delivered by New Croft Clinical Team and Sexual Health Workers working in partnership with Streetwise Young People's Project

Please note: You must wear a mask when you attend New Croft Centre

Children North East Young People's Service

Children North East Young People's Service Advice, information and support for young people aged 11 to 25, including a sexual health drop-in 
Telephone: 0191 273 3997

GP practices

Most GP practices provide some sexual health and contraception services, including giving advice about contraceptive methods and prescribing of contraception pills, hormone replacement therapy, referrals for psychosexual counselling and testing for STIs, including HIV.  

Contact your GP for further information.


Emergency contraception

If you have had unprotected sex where there is a risk of pregnancy, or you think your contraception might have failed, you can use emergency contraception up to 5 days afterwards to prevent a pregnancy.

Plan B in community pharmacies

You can access free emergency contraception from most community pharmacies in Newcastle. Ask for Plan B to ensure that you are not charged. This is for those at risk of pregnancy at any age - including those over 25.

You can get details of your nearest pharmacy by visiting the NHS Choices website. All of the pharmacies that offer Plan B (free emergency contraception) are listed on the Newcastle Hospitals' emergency contraception information page.

Newcastle Sexual Health Services at the New Croft Centre

You can access free emergency contraception from the New Croft Centre. They are also doing telephone consultations to issue emergency contraception.

Call 0191 229 2999 between 8.30am and 4pm Monday-Friday.

You will either be able to have the emergency contraception delivered to you or you will be given a time slot for you to pick it up from the New Croft Centre or from one of the Community Family Hubs. 

Ponteland Road Urgent Treatment Centre

You can access free emergency contraception and pregnancy testing with no need for an appointment at the Urgent Treatment Centre (UTC) at:

Ponteland Road Health Centre
169 Ponteland Road
Newcastle NE5 3AE

Telephone: 0191 271 9030

Telephone 2: 0845 60 80 320 (Out of hours)

Opening Hours: 8am to 10pm every day including Sunday

Please note that this is the only walk-in / urgent treatment centre currently operating a service in Newcastle, so it may be very busy. 


Free condoms and period products

Community pharmacies

There are several community pharmacies across the city where you can get free condoms, lube, femidoms and dams. You don't have to have a C-Card - you can be over 25 too. See the full list of pharmacies here.

Streetwise Young People's Project

If you are a young person up to the age of 25, you can contact Streetwise on 07803 405680 or admin@streetwisenorth.org.uk and they can arrange to deliver condoms to your address, as well as femidoms, lube and dams. They can also do online C-Card inductions - email admin@streetwisenorth.org.uk to arrange.

You can also request free period products to be delivered if you are aged 11-25.

Streetwise are also delivering contraception and sexual health medication to those that need it, following a consultation with the sexual health service. 

Community Family Hub East

Free condoms, lube, femidoms and dams, in partnership with New Croft Sexual Health Services, as well as free period products, to young people and adults. 

Call 07850 540244 Mon-Fri 9-5 to arrange a time to collect from:

Byker Sands
19 Raby Cross
Byker
Newcastle upon Tyne NE6 2FF

Community Family Hub West

Free condoms, lube, femidoms and dams, in partnership with New Croft Sexual Health Services, as well as free period products, to young people and adults. 

Drop in on Tuesdays and Thursdays 9am-12pm or contact 0191 277 4400 

Community Family Hub West 
Nunsmoor Centre
Studley Terrace
Newcastle upon Tyne NE4 5AH

Community Family Hub Central

Free condoms, lube, femidoms and dams, in partnership with New Croft Sexual Health Services, as well as free period products, to young people and adults. 

Drop in on Wednesdays 1-3pm or contact 0191 277 7800

Community Family Hub Central 
Galafield Centre
Newbiggin Lane 
Newcastle upon Tyne NE5 1LZ

Newcastle Sexual Health Services at the New Croft Centre

You can pick up free condoms from the New Croft Centre when the clinic is open. This is currently 9am-4pm, Monday-Friday. You don't need to speak to anyone or have an appointment to pick up condoms. These are available in the entrance reception area, already bagged up for you to take away. 

New Croft Centre
Market Street East
Newcastle upon Tyne NE1 6ND 

Please note that the clinic is open for booked appointments only - no walk-in clinics for those aged 18+ are currently running.

There is a Young People's Clinic open Wednesdays from 3.30-5.30pm. This is for those aged under 18 only and is a walk-in clinic.

If you need to make an appointment, call 0191 229 2999 between 8.30am-4pm, Monday-Friday.


Testing and treatment for STIs (sexually transmitted infections), including HIV

Newcastle Sexual Health Services at the New Croft Centre

Newcastle Sexual Health Services at the New Croft Centre are currently offering a telephone-led service.

If you are worried you may have symptoms of an STI, or have been at risk of contracting an STI, including HIV, you can call 0191 229 2999 between 8.30am and 4pm Monday-Friday and a member of staff will talk through your needs and offer you an appointment to come in if necessary.

You can also request a DIY STI kit over the phone or online and you will be given an appointment to collect it (see the DIY sexual health testing page before ordering, so you know what questions you might be asked).

You can call to discuss:

  • Management of symptoms of an STI (sexually transmitted infection) such as a discharge from the penis, ulcers and sores, pain on urinating, pain during penetrative sex
  • Management of HIV  
  • Management of contacts of infection such as chlamydia and gonorrhoea
  • Post-exposure prophylaxis (PEP) after sexual exposure to HIV 

Check the website for updates.

If you are aged 15-24, you can pick up a home testing kit for chlamydia and gonorrhoea, as well as free condoms, from the New Croft Centre when the clinic is open (currently 9am-4pm, Monday-Friday). You don't need to speak to anyone or have an appointment to pick up testing kits or condoms. These are available in the entrance reception area, already bagged up for you to take away. 

New Croft Centre
Market Street East
Newcastle upon Tyne NE1 6ND 

Please do not just turn up at the service as you will not be seen. No walk-in clinics are operating at this time for those aged 18+.

If you are under 18, you can attend the Young People's Clinic which is open on Wednesdays from 3.30-5.30pm. This is for those aged under 18 only and is a walk-in clinic, supported by Streetwise Young People's Project.

 

SHINE (Sexual Health in Newcastle)

SHINE (Sexual Health in Newcastle) provides sexual health advice and support to women over the age of 16.  Their service leaflet has been translated into 5 community languages which you can download by clicking on the following links: ArabicBengaliKurdish SoraniRomanianUrduEnglish.

SHINE are currently offering support by phone and can post out or deliver to your door a test kit for HIV or a DIY STI test kit for you to do at home, as well as condoms and lube and period products. They can offer you a phone call or video call to talk you through how to do the kit and give advice on reducing your risk of STI transmission during partnered sex.

Call and leave a message on: 0191 277 2050

Email: shine@newcastle.gov.uk
Website: www.shinewomen.co.uk
Facebook: @shinenewcastle
Twitter: @ShineNewcastle
Instagram: shinenewcastle

MESMAC Newcastle

MESMAC Newcastle is a service for gay and bisexual men and MSM (men who have sex with men). They offer sexual health information and advice. MESMAC are able to offer phone support and have a postal service for DIY STI kits and HIV test kits.

Call and leave a message on: 0191 233 1333

Email: all@mesmacnewcastle.com
Website: mesmacnewcastle.com
Facebook: @mesmacnewcastle
Twitter: @TeamMesmac
Instagram: mesmacnewcastle

Freetesting.HIV postal HIV test kits

If you are aged 16 and over and live in Newcastle, you can order a home test kit through the post. You will need to provide a small blood sample, collected from a finger prick. You will not need to write your name on your sample. The kit will arrive pre-labelled with a unique code. This is to ensure your testing experience is as easy and discreet as possible. Please note, this test is just for HIV. If you have been at risk of contracting a sexually transmitted infection, you can get a test for other STIs including chlamydia, gonorrhoea and syphilis by contacting the New Croft Centre (see above).


Termination of pregnancy

If you are pregnant and are considering a termination of pregnancy, you can contact the services below to talk through your choices and access early medical abortion at home, due to new emergency legislation that allows pills to be sent by post for terminations up to 10 weeks of pregnancy. There are still treatments available up to 24 weeks' gestation if needed. Both services are self-referral, meaning you can contact them directly and don't need a GP to refer you. Services are free (for anyone entitled to NHS treatment) and confidential.

Newcastle Hospitals Termination of Pregnancy Service

The Termination of Pregnancy Service at the RVI is free and confidential. You will need to have an initial telephone consultation with a specialist nurse practitioner, who will go through your options with you and discuss next steps. You will then be offered an appointment to come in for the procedure, if you decide that this is the best option for you.

You may also be offered early medical abortion at home, following the telephone consultation with a nurse specialist. This is a safe and legal way to end a pregnancy at an early gestation without needing to attend a clinic for treatment.

See the website for more details about accessing the service and what to expect.

Telephone: 0191 28 29 30 0  (24-hour direct appointment line)

bpas (British Pregnancy Advisory Service)

British Pregnancy Advisory Service (bpas) can offer early medical abortion via the pills by post service, which is a safe and legal way to end a pregnancy at an early gestation without needing to attend a clinic for treatment. Call the bookings and information line to book a telephone consultation and full medical assessment with a trained nurse or midwife who will assess your suitability for treatment. If treatment is suitable and safe, you will receive abortion pills by post a few days later, or they can book you for an alternative treatment in clinic.

Telephone:  03457 30 40 30 


LGBT+ groups and support organisations

MESMAC Newcastle

MESMAC Newcastle is a service for gay and bisexual men and MSM (men who have sex with men). They offer sexual health information and advice. MESMAC are able to offer phone support and have a postal service for DIY STI kits and HIV test kits.

Call and leave a message on: 0191 233 1333

Email: all@mesmacnewcastle.com
Website: mesmacnewcastle.com
Facebook: @mesmacnewcastle
Twitter: @TeamMesmac
Instagram: mesmacnewcastle

SHINE (Sexual Health in Newcastle)

SHINE (Sexual Health in Newcastle) provides sexual health advice and support to women over the age of 16.  Their service leaflet has been translated into 5 community languages which you can download by clicking on the following links: ArabicBengaliKurdish SoraniRomanianUrduEnglish.

SHINE are currently offering support by phone and can post out or deliver to your door a test kit for HIV or a DIY STI test kit for you to do at home, as well as condoms and lube and period products. They can offer you a phone call or video call to talk you through how to do the kit and give advice on reducing your risk of STI transmission during partnered sex.

Call and leave a message on: 0191 277 2050

Email: shine@newcastle.gov.uk
Website: www.shinewomen.co.uk
Facebook: @shinenewcastle
Twitter: @ShineNewcastle
Instagram: shinenewcastle

LGBT+ Youth Group

For 15-25-year olds who identify as LGBT+  

Meets last Tuesday of the month, 5-7pm.

Service offers: 1:1 support, family support and group activities for young people aged 11-25


Contact Kate

Telephone: 07826 872756

kate.alexander@humankindcharity.org.uk
Facebook @lgbtnortheasthk

akt

akt supports LGBTQ+ young people aged 16-25 who are facing or experiencing homelessness or living in a hostile environment. 

Telephone: 0191 281 0099

Be North

Be: Trans Support and Development in the North Support for people that identify as Trans or have questions about their gender identity 
Email: hello@be-north.org.uk


Vulnerable young people, safeguarding, sexual assault and rape

Always call 999 in an emergency.

If no victim is identified but you have information that suggests sexual exploitation may be occurring you can inform the Police: forceintelligence@northumbria.pnn.police.uk

Safeguarding Adults and Children

Newcastle City Council Safeguarding Pages (Care and Support)

Newcastle Young People's Support Team (Barnardo’s)

Includes Teenage Pregnancy Support, Young Parents’ Early Intervention Project, The Independence Project and Jam 1:1 Team.
Telephone: 0191 271 4615

Children’s SAST Team (Safeguarding Advice and Support Team)

Offer support and guidance around safeguarding issues to any worker based in Newcastle.
Telephone: 0191 282 3259

NSPCC

NSPCC Service Centre can offer advice to any professional re sexual abuse and/ or harmful sexual behaviour in children and young people.
Telephone: 0191 227 5300

SCARPA (Safeguarding Children at Risk Prevention and Action)

SCARPA (Safeguarding Children at Risk Prevention and Action) support young people at risk of sexual exploitation and young people who are missing.
Telephone: 0191 221 0836

REACH Sexual Assault Referral Centre (SARC)

REACH Sexual Assault Referral Centre (SARC)

The North East SARC support service provides 24-hour crisis intervention and support for anyone who has experienced a sexual offence, regardless of when the offence occurred or whether the incident was reported to the police or not. In an emergency always dial 999.

24/7 Crisis Support Service Telephone: 03333 448 283

Telephone: 0191 221 9222 For any other matters and during office hours Monday to Friday 9am to 5pm

Email: reach@northumbria.pnn.police.uk  

Rape Crisis Tyneside and Northumberland

Telephone: 0191 222 0272 (10am-4pm -  If you get a recorded message, please leave a brief message and we will contact you as soon as possible).
Email: enquiries@rctn.org.uk  

GAP and MAP - supporting those involved in sex work, survival sex or vulnerable to sexual exploitation

Changing Lives: GAP MAP support men and women involved in sex work, survival sex and those vulnerable or exposed to sexual exploitation aged 16+. GAP MAP is proactive outreach trauma informed service offering safety, emotional and practical support. This includes one-to-one tailored support, drop-in provisions, peer-led interventions, trips and activities, Trauma Recovery Group Programs, and Dialectical Behaviour Therapy Skill Groups.

For additional information on how to refer or ask more about the support contact Nichola David.

Telephone: 07812 663 077
EmailNichola.David@changing-lives.org.uk

Sexual Exploitation Safeguarding Nurse, Operation Sanctuary

Sherri Garside, Sexual Exploitation Safeguarding Nurse, Operation Sanctuary Covers Northumbria Police area and supports any person who has been the victim of sexual exploitation. Can also offer advice and guidance to anyone working with an adult or young person who they think may have been sexually exploited.

Telephone: 07876 869 745
Email: sheridan.garside@nhs.net

National Stalking Helpline

National Stalking Helpline run by Suzy Lamplugh Trust.
Freephone helpline (9.30am to 4pm weekdays, except Wednesdays 1 to 4pm) 0808 802 0300
Email: advice@stalkinghelpline.org


Drugs and alcohol

Newcastle Treatment and Recovery (NTaR)

Newcastle Treatment and Recovery (NTaR)
NTaR delivers drug and alcohol services within Newcastle through a single point of contact, for all ages and substances. The service offers a range of support including specialist assessment, addiction medical and nursing care, recovery coordination, psychosocial, health support and a range of recovery support. Referral into the service can be done by email: NTARreferrals@cntw.nhs.uk or by telephone: 0191 206 1117

Referrals by email can be made anytime and telephone referrals between 10am – 4pm Monday to Friday. This also includes self-referrals.

PROPS - support for families of people who use drugs or alcohol

PROPS Positive Response to Overcoming Problems of Substance misuse within families- provide support to family members of people who use drugs or alcohol.

Telephone:  0191 226 3440

Talk to Frank website

www.talktofrank.com very comprehensive drugs information
Freephone: 0800 77 66 00


Useful websites and helplines (national) - Sexual Health

Bish

Bish Training website for parents and practitioners with lots of downloadable resources and leaflets to purchase.
bishuk.com excellent website on all aspects of sexual health and relationships for anyone aged 14+ with advice and downloadable information for smartphones.

Brook

Brook Sexual health and wellbeing site for young people up to 25.

NHS 

NHS sexual health information

worthtalkingabout

worthtalkingabout Free, confidential advice line on sex, relationships and contraception for young people aged 18 or under; open 7 days a week from 2pm to 8pm (Monday to Friday), 2pm to 4pm (weekends).  Freephone: 0800 28 29 30

Jo's Trust - Information about HPV

Jo's Trust Reliable information about HPV (Human papillomavirus), the HPV vaccine, cervical screening and cervical cancer.
Helpline: 0808 802 8000

The Mix

The Mix is a website and helpline for young people on issues from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline
Helpline: 0808 808 4994


Training for those working in Newcastle

Training for workers on sexual health

Free training is available through Newcastle Sexual Health Training on a wide range of sexual health issues, including contraception, STIs, self-esteem and sexual exploitation. Most of the courses are free to workers in Newcastle and you can work towards different levels of accreditation.  Twitter: @Ncl_SHTraining
 
Harriet Yudkin (Tues, Wed and Thurs only)
Telephone: 0191 211 5527
Email: harriet.yudkin@newcastle.gov.uk  

Safeguarding training for professionals and volunteers

If you work with children, young people or vulnerable adults, it is important that you have the right level of safeguarding training. There is a range of face-to-face and online training available:

Safeguarding Children training is offered by the Newcastle Safeguarding Children Partnership. Check which level of training you need and sign up to courses.

Professionals who come into contact with adults with care and support needs should complete safeguarding adults training at least every three years.  Free multi-agency training is offered by the Newcastle Safeguarding Adults Board to all organisations providing a service within Newcastle.

Safe Newcastle Domestic Violence and Abuse Multi-Agency Training Programme

The Safe Newcastle Domestic Violence and Abuse Multi-Agency Training Programme provides training courses for practitioners and volunteers working in Newcastle.

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