Drugs and Alcohol

Why Awareness matters

Alcohol and drug awareness is an important part of everyone’s health and wellbeing. Drug and alcohol use can be an issue that affects anyone.

The effects can cause problems for communities, the individual and their families.

  • Are you, a family member or a loved one experiencing any problems as a result of drug and/or alcohol use?
  • Do you need help or advice to reduce your risks and prevent further issues?
  • Alcohol and drug use can affect your judgement, behaviours and your health.

Tackling Drugs and Alcohol in Newcastle

The intention of our Drug and Alcohol Delivery Plan is to reduce the health, social and economic equalities and harms caused by drugs and alcohol and the threat they pose to individuals, families and communities. 

Point of contact Services in Newcastle


CNTW Plummer Court Christmas and New Year Opening Hours

Christmas eve 9am – 5pm

Closed Christmas Day, Boxing Day and Sunday 27th December

Open Monday 28th Dec 10pm – 4pm

29th - 31st December 9am - 5pm

1st Jan closed.

Normal operating hours resume from the 2nd January 2020.


To get help, advise and support for your alcohol or drug use (or for a family member) you can contact:

  • Your GP. Or search to find your local GP
  • Newcastle Treatment and Recovery (NTaR) Integrated Drug and Alcohol Services
    NTaR delivers drug and alcohol services within Newcastle through a single point of contact, for all ages and substances. The service offers a range of support including specialist assessment, addiction medical and nursing care, recovery coordination, psychosocial, health support and a range of recovery support.

    How to get referred

    Referral into the service can be done by telephone on 0191 206 1117
    or via email: NTARreferrals@cntw.nhs.uk (this is a secure email address)  

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) are the lead provider in partnership with Humankind and Changing Lives under the name of NTaR. The service is delivered from Plummer Court Specialist service and other community venues appropriate to need.

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Plummer Court Specialist Mental Health Services, Carliol Square Newcastle upon Tyne NE1 6UR
    Opening hours Monday to Friday 8.30am to 8pm and 10am to 6pm Saturday and Sunday.
    Telephone: 0191 206 1100


  • Drug and Alcohol Young People’s Service
    NTaR delivers support for children and young people (and young adults) through a dedicated young people’s team, offering a range of interventions appropriate to the child/young person through a specialist assessment. CYP will be seen in venues appropriate to their needs or access.  
    Single point of access/referral via Plummer Court, by telephone on 0191 206 1117 or via email: NTARreferrals@cntw.nhs.uk (this is a secure email address). The referral line will be supported by a CYP duty worker. 

Family Support

  • Positive Response to Overcoming Problems of Substance misuse (PROPS)
    Provide support to the families and carers of problematic drug/alcohol users.
    Services are running as normal with telephone and online support replacing face to face contact
    Support and some groups are being delivered via Zoom as well as telephone support for clients
    New referrals are still be taken across Newcastle and North Tyneside

    Helpline hours Monday to Sunday 9.00am to 9.00pm.
    Telephone: 0191 226 3440

Other services

  • Harm Reduction Service (part of the NTaR partnership) 43 Clayton St, Newcastle upon Tyne NE1 5PN.
    The service offers harm reduction interventions including needle and syringe exchange, nursing support, blood borne virus testing and advice and information. They can also help you understand access to needle exchanges across the city including a range of pharmacy exchanges and the exchange at Joseph Cowan Health Centre. For more information telephone 0191 261 4719.
  • Oaktrees
    Oaktrees offers abstinence-based, structured, day programme of support based on a self-help model which aims to empower people to take responsibility for their recovery.
    Currently offering telephone support only: 0191 477 2205
  • Ridley Villas
    Ridley Villas is a supported accommodation service providing support to women with children living in Newcastle and Gateshead, who require support to help overcome drug and/or alcohol addiction, to continue to achieve and sustain abstinence by accessing appropriate treatment.
    Telephone: 0191 232 9181
  • Newcastle User and Carer Forum - THE FORUM IS CURRENTLY SUSPENDED DUE TO COVID-19  
    C/o Public Health, Civic Centre, Newcastle enabling service user and carer involvement in line with our service user and carer charters engagement, consultation and communication in relation to service / treatment provision in the city. Also offers peer led support activities, training, volunteer opportunities, advocacy and mentoring. All based on the Newcastle Recovery Framework.
    Opening hours for Public Health Monday to Friday 9am to 5pm.Telephone: 0191 278 8126
  • Housing Advice Centre, 112 Pilgrim St, Newcastle upon Tyne NE1 6SQ
    Due to the coronavirus (COVID-19) pandemic, from 1.00pm on Tuesday 24 March Newcastle City Council’s Housing Advice Centre staff will only be providing telephone or email advice. The Housing Advice Centre building will not be open for face-to-face advice until further notice. This will help us all to reduce the risk of spreading coronavirus. Please don’t attend the Housing Advice Centre in person as the building will be closed. Instead, please phone 0191 277 1712 or 0191 277 1716 or email housingadvicecentre@newcastle.gov.uk.




Did you know?

 The Coronavirus:

How to managing your alcohol use and mental health 

Alcohol and COVID-19: what you need to know


In the current situation we are all being asked to stay at home. However this may cause implications for some people regarding domestic abuse. If you have concerns there is advice that may help



Download this poster




Need more information?

Other resources

Face to face 12 Step Meetings in the city are currently cancelled. There areMutual Aid  AA and NA online meetings every day.


Alcoholics Anonymous


Narcotics Anonymous


Gamblers Anonymous


 Adfam family support


Talk to Frank Drug Support


George Street Social


Balance Northeast

Alcohol Change: alcohol and mental health


If you drink alcohol regularly, do you know your units? Why not have a go at this new quiz from Balance to see how you compare with the weekly low risk limit? Try it out at www.reducemyrisk.tv





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