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Coronavirus: Support for business

Business support updated 3 April 12:15

Our business support service will help ensure that eligible businesses get fast access to funding as well as support during this difficult trading period.

We are working closely with a range of partners, including NE1, NGI and the NE Business Growth Hub. Together we will support businesses across the city during the coronavirus pandemic.

How to access funding

Several schemes have been be made available by government. They include grants of £10,000 for all business in receipt of small business rate relief.  Whilst businesses in the retail, hospitality and leisure sector are eligible for a grant of £25,000 if they occupy a property with a rateable value between £15,000 and £51,000, and a grant of £10,000 if the rateable value is below £15,000. 

Eligible business should click the grant request link below to provide their bank and other details in order to receive a grant. You will need your small business rates relief reference number. You can find this on any correspondence you have from the business rates relief team. If you don’t have your reference number, please email

Once your form is submitted, all eligible businesses will receive payments directly into their bank account within five to ten working days. The length of time depends on what further verification checks we need to do.

If there are issues with your registration, our business support team will be in touch.

Grant request

More information about the grant fund can be found here.

Business rates relief

Those retail, hospitality and leisure businesses who pay business rates will also be able to benefit from a 12-month payment holiday this year. This process will be automated, and businesses do not need to contact the council

Further help and advice

We have a specialist team who can provide support for businesses during this difficult time. Use the button below to enter your details and our team will be in touch within two working days.

Request further help


Government support for businesses

The Chancellor has set out a package of measures to support businesses through disruption caused by COVID-19.

This includes:

For more information about these measures, including eligibility requirements, please visit the government’s website

Advice and support for self employed people

You can find all the information on Self-employment Income Support Scheme here.

In addition, we have pulled together FAQs relating to the scheme, which can be found here.

Guidance for employees

The Government’s national advice for staff, including on working from home and sick pay, can be found on it’s COVID-19: guidance for employees page.

Advice for businesses in Newcastle

The North East Growth Hub has provided a COVID-19 Toolkit to help businesses plan for and respond to the virus.

Frequently asked questions

Our Economic Development Team is providing answers to frequently asked questions here.

Care and support providers

We are working with providers to identify issues and jointly agree actions and mutual expectations for the delivery of key care and support services across the city.

Find out more on our Coronavirus: Information for Care and Support Providers page.

Safeguarding adults

Information for professionals and volunteers working with vulnerable adults can be found via our safeguarding adults page.

General business support

We also continue to offer our usual support for businesses (though subject to some service disruption) – Details of this can be found via our Business support in Newcastle page.

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