Support for Clinically Extremely Vulnerable People

Support for Clinically Extremely Vulnerable People

Protecting people more at risk from Covid-19

Some people are at higher risk of severe illness from Covid-19 and are classed as Clinically Extremely Vulnerable (CEV). Separate guidance, support and assistance is available in Newcastle for anyone in this category.

 You can view the guidance and CEV definition in full here.

Roadmap Changes on 19 July

The latest changes to guidance across England came into effect on Monday 19 July.

Whilst many of the restrictions have now been lifted the Council will continue to encourage mask wearing and social distancing where possible in the city and will remind residents to be cautious, considerate and kind.

For current information, go to guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

Shielding advice was paused on 1 April 2021. If you require additional care and support to help you stay safe and well, there is further advice below.

As restrictions are eased following the move to the next stage of the roadmap Clinically Extremely Vulnerable people are advised to follow the same guidance as everyone else whilst thinking carefully about additional precautions that you can take.

This could include limiting the number of people you have close contact with, meeting people outside and avoiding busy times in shops and public spaces. This is especially important as Covid rates continue to be high across the region and is why the Council continue to encourage people to continue wearing masks and social distancing.

There are things that you can continue to do to lower your risk of infection and prevent the spread of COVID-19.

Vaccine – every vaccine adds a layer of protection to you, your family and your community. It is vital you have both doses. If you have concerns about your health and the vaccine please speak to your GP or specialist who can advise you on the best course of action.

If you have general questions or concerns about what it means to be clinically extremely vulnerable and how COVID-19 may impact your health condition, have a look at the NHS website.


Everyone on the Shielded Patient List should already have been offered a COVID-19 vaccine. If you have not yet received your first dose, please contact your GP, book your vaccination appointment online or call 119.

Alternatively you can contact Newcastle City Council’s Welfare and Wellbeing Team who can also support you to find a suitable vaccination and assist if you have special requirements – such as transport to get your jab. You can call them directly on 0800 170 7001 – this is a freephone number.

If you have received your first dose, you should still ensure you take up your second dose of the vaccine. Having two doses should further increase your level of protection. For some with immunosuppression it may only be with your second dose that a significant immune response is triggered.

Socialising inside and outside the home

We recognise that restrictions on socialising with friends and family have been difficult for everyone, especially for clinically extremely vulnerable people during periods of shielding. Guidance on socialising inside and outside of the home with your friends and family has been updated for everyone. From 19 July, there are no longer any limits on the number of people or households that you can meet with. In addition, the requirement to socially distance from others has ended, other than in a few exceptions.

Social distancing rules (2 metres or 1 metre with additional mitigations) have been lifted. You should continue to consider the risks of close contact with others, particularly if you are clinically extremely vulnerable or not yet fully vaccinated. The risk of catching or passing on COVID-19 is generally higher:

  • in crowded spaces, where there are more people who might be infectious
  • in enclosed indoor spaces where there is limited fresh air
  • when COVID-19 disease levels are high in the general community

Everyone will only be required to socially distance in limited circumstances, such as maintaining infection control in health and care settings.

As someone identified as clinically extremely vulnerable, we acknowledge that social distancing has been particularly difficult for you, especially during periods of shielding. Because clinically extremely vulnerable people are at higher risk of severe illness from COVID-19, you may wish to think particularly carefully about taking precautions when meeting others you do not usually meet with in order to reduce the risk of catching or spreading COVID-19. For example, you could:

  • meet outside if possible – the particles containing the virus that causes COVID-19 are quickly blown away which makes it less likely that they will be breathed in by another person
  • make sure the space is well ventilated if you meet inside; open windows and doors or take other action to let in plenty of fresh air – please see the COVID-19: ventilation of indoor spaces guidance for more information
  • consider whether you and those you are meeting have been vaccinated – you might want to wait until 14 days after your second dose of a COVID-19 vaccine before being in close contact with others
  • wash your hands regularly and avoid touching your face
  • consider continuing to practice social distancing if that feels right for you and your friends
  • asking friends and family to take a lateral flow test before visiting you

You are encouraged to go outside for exercise and can do so freely now. You can find tips and advice on staying active and eating healthily at NHS Better Health. You can find more information online about how to stop the spread of coronavirus.


Whilst the legal requirement to wear a face covering has been lifted from 19 July, the government expects and recommends that people continue to wear face coverings in crowded areas, such as public transport. Wearing a face covering, especially when there is close contact between people in enclosed and crowded spaces will still help to reduce the risk of spreading COVID-19. It may also help those who are clinically extremely vulnerable feel more relaxed. It is important that face coverings fit securely around the face and safely cover the mouth and the nose.

Local transport providers – such as Nexus who manage the Metro – have already said they will continue to ask customers to wear a mask when using their transport network.

Going to shops and pharmacies

Clinically extremely vulnerable people are now advised to follow the guidance that applies to the rest of the population. You may still wish to consider going to the shops and pharmacy at quieter times of the day.

Priority access to supermarket delivery slots using the Shielding Support website ended on 21 June. After 21 June, you can continue to book delivery slots in the usual manner from a supermarket.

You can continue to ask for short-term help from the NHS Volunteer Responder scheme with telephone support if you are feeling lonely, or for help with collecting shopping (if you are unable to use any of the online or telephone shopping options now available through most supermarkets), medication or other essential supplies that you need delivered to your home. You can ask for help by visiting NHS Volunteer Responders or calling 08081963646 between 8am and 8pm.

What support is available?

In Newcastle our CityLife Line service is on hand to provide support, guidance, and assistance.

To help you with what support you may need please complete this online form or call our Helpline 0800 170 7001.

Someone from our dedicated Welfare and Wellbeing Team will call you back within 24 hours to talk you through any concerns you have.

Our Welfare and Wellbeing Team are available from Monday to Friday from 9am to 6pm.

Citylife Line - welfare and wellbeing support

You can also request support from the Government website.

A list of services providing support across Newcastle is available on the on Information Now website. 

This handy checklist can help you stay at home safely. 

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