Test and Trace Support Payment 

Test and Trace Support Payment 

£500 payment scheme for people who must self-isolate

Test and trace support payments are part of a legal duty for people to self-isolate and ensures that those on low incomes are able to self-isolate without worrying about their finances. Government has asked local authorities to administer the payments.

To be eligible for the £500 lump-sum test and trace support payment, you must meet the following criteria for the national scheme:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have tested positive for COVID-19; or
  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive, and are not fully vaccinated (this applies for isolation periods on or after 16 August 2021); or
  • you are the parent or guardian of a young person in the same household who is self isolating and need to take time off work to care for them;
  • you are unable to work from home and will lose income; and
  • the young person has:
    • tested positive for COVID-19 and is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) Plan; or
    • been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), is aged 18-25, is not fully vaccinated and has an EHC Plan (this applies for isolation periods on or after 16 August 2021); and
  • the young person normally attends an education or care setting;
  • you are employed or self-employed; and
  • are unable to work from home and will lose income as a result; and
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit

In addition to this you can also apply if you meet the following criteria for the local discretionary scheme:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have tested positive for COVID-19; or
  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive, and are not fully vaccinated (this applies for isolation periods on or after 16 August 2021); or
  • you are the parent or guardian of a young person in the same household who is self isolating and need to take time off work to care for them;
  • you are unable to work from home and will lose income; and
  • the young person has:
    • tested positive for COVID-19 and is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) Plan; or
    • been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), is aged 18-25, is not fully vaccinated and has an EHC Plan (this applies for isolation periods on or after 16 August 2021); and
  • the young person normally attends an education or care setting;
  • you are employed or self-employed and working for over 16 hours per week; and
  • are unable to work from home and will lose income as a result; and
  • are awaiting a benefits decision or the outcome of a benefits appeal; or
  • would have normally received universal credit or working tax credit but the previous months income assessment was higher than usual; or
  • are not in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; or
  • have no recourse to public funds; and
  • are facing extreme financial hardship as a result of COVID-19;

You will need to provide the following:

  • National Insurance number
  • your unique ID number from NHS Test and Trace
  • a recent bank statement
  • proof of employment, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact.  

Please apply online at https://newcastle.gov.uk/TestandTraceSupportPayments

Please note there is a high demand for this service at the moment and applications may take up to 30 working days to be assessed.

Applications must be received no later than 42 days after the first day of your period of self-isolation.

If you are unable to complete an online application form please call 0191 278 7878, ask for Crisis Support and select option 2.

Office opening hours are Monday to Friday 9.30am to 3.30pm (please note there is no out of hours service)

The scheme will run until 30 September 2021.

Advice and support

If you are struggling because of Covid-19, our Welfare and Wellbeing Team can offer support: www.newcastle.gov.uk/welfare

More information can be found on the Council Covid-19 page: www.newcastle.gov.uk/coronavirus

If you are on a low income and would like some information about the help and support available please visit Newcastle City Council Benefits page: www.newcastle.gov.uk/benefits

You can also get independent financial advice from:

Did you know?

Discretionary payments

You can apply for test and trace support payment if you meet the  criteria but are waiting for a benefits decision or the outcome of a benefits appeal; or would normally have received universal credit or working tax credit but the previous months income assessment was higher than usual.  Please complete the form on this page.

 

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