Tyne and Wear
Retail and Hospitality Assistant - TWAM Enterprises Ltd
£6.83 - £9.50 per hour*
EXTERNAL TO COUNCIL - You will NOT be employed by Newcastle City Council
TWAM ENTERPRISES LTD
Post 1: working 4.5 hours per week on either a Saturday or Sunday (4 roles)
Post 2: working 16.5 hours per week (Monday, Wednesday & Friday) (1 role)
*These posts attract a Real Living Wage supplement. In addition to the hourly rate, these posts will receive a Real Living Wage supplement to bring the hourly rate up to £10.90 an hour.
TWAM Enterprises Ltd facilitates commercial activities on behalf of Tyne and Wear Archives and Museums (TWAM.) TWAM is a major regional museum, art gallery and archives service managing a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear.
We are seeking enthusiastic, customer focussed Retail & Hospitality Assistants to join our team and assist in the operation of our shops and cafés, and in the preparation and running of events at a variety of our venues.
You will deliver excellent levels of customer care and engagement to all visitors. In both our shops and cafes this will involve operating the electronic point of sale to transact cash and credit card sales and reconciling shop and café takings. You will also be required to merchandise shop products and ensure that new products are correctly priced and help prepare and serve food, making hot drinks and carrying out cleaning duties as required.
We may also require you to help in the preparation of venues prior to events, undertake visitor assistance and queue management as needed, and supporting the de-installation and clearing-up of the venue upon completion.
The permanent roles will mainly be based at the Laing Art Gallery, Great North Museum and Discovery Museum in Newcastle upon Tyne. Duties for these roles will mainly involve supporting the smooth operation of our cafés. There will be opportunity to work some additional hours during the week, weekends and evenings to provide holiday and absence cover and support events.
If you are interested in applying to join our retail and hospitality team and have excellent communication skills and previous experience working in a similar role providing an excellent level of customer service we would be delighted to hear from you. You must also be a team player willing to go the extra mile to support the creation of memorable days for our visitors.
To apply please email a CV to TWAM.Enterprises.HR@twmuseums.org.uk
Please clearly state which post you are interested in on your application.
27 November 2022