IT Support Officer

IT Support Officer

Ref:

OPS903

Full time

£24,948 - £26,845 per annum

ICT Services are seeking to recruit a number of ICT Support Officers to provide hardware, software and network support to users within the City Council and School in order to complement existing ICT support services.

We are looking for individuals who have a customer centric approach to provide 1st & 2nd line technical support to NCC employs and Schools. This will be carried out either by face to face, via remote access, phone or email.

You will need to have the ability to make decisions independently to implement fixes and solutions, have the ability to resolve issues, or to prioritise calls or to escalate with your own or other teams.

You should have an awareness of one or more of the following Windows, Microsoft365, Active Directory, PC hardware components and their installation and configuration within a networked environment. It would be desirable for candidates to possess some knowledge of Microsoft Active Directory.

This post requires individuals with high levels of communication skills and also the ability to work to tight deadlines, on your own initiative as well as part of a team.

The person specification which forms part of this recruitment outlines the key skills and experience we require to be successful in this role; please ensure you can demonstrate this on your application form.

For the position based in a school - We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity. As this post involves working with children, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.

Permanent

Closing date:

19 December 2022