Insurance and Claims Officer

Insurance and Claims Officer

Ref:

FIN34

Full time

£26,873 - £28,770 per annum

About the Job

We are recruiting an Insurance and Claims Officer to work in the Insurance Team.

About Us

We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

The Job

With a professional and customer focused approach, you will handle and defend insurance claims made against the council. The role is full of variety, and you will have the opportunity to work on a mixed portfolio of claims. You will process and monitor internal and external claims so that deadlines are met, and any resulting queries / rejections are resolved in a timely manner. You will engage with claimants and their solicitors, using tact and diplomacy when dealing with difficult or sensitive claims. You will help us ensure that our robust systems and data is well maintained, so that our claims handling is effectively supported.

The Candidate

We are looking for an enthusiastic and self-motivated individual to join our dedicated team, supporting the delivery of our insurance services. This is an excellent opportunity to progress your career within the Insurance field.

Do you have:

<ul>

<li>Experience of Insurance claim handling</li>

<li>An understanding of the principles of insurance and risk.</li>

<li>A high standard of literacy and numeracy.</li>

<li>Experience of extracting, collating, analysing, and presenting data.</li>

<li>Experience of working to deadlines and having to prioritise work.</li>

<li>Experience and competence in using IT and common business support packages including Word processing and Excel spreadsheets.</li>

<li>Insurance qualification would be desirable but not essential.</li>

</ul>

If required you will be supported to complete a professional insurance qualification whilst gaining valuable skills, knowledge, and experience with a large Local Authority.

Our team benefit from an environment where professional development is promoted and fostered. We actively promote a positive work/life balance including flexible, home and office working.

What we can offer you?

If a competitive salary and pension with the option to opt in to an AVC scheme wasn&rsquo;t enough, you will also have:

- Generous Annual leave with the option to buy additional annual leave.

- An enhanced work life balance including agile working, compressed hours and flexi time.

- Access to family friendly policies including maternity and adoption leave, maternity support leave, paternity leave, shared parental leave, special leave, leave when caring for a terminally ill dependent, leave for armed forces reservists, disability related special leave, career breaks and paid leave to support the electoral process.

- Access to numerous salary sacrifice schemes including home electronics, car lease and gym membership.

- Access to physiotherapy, counselling services and eye tests for VDE users through their Occupational Health Service.

- Access to an extensive wellbeing programme including access to a 24-hour employee assistance programme for you and your immediate family

- Access to Mental Health First Aiders.

- Ability to join staff network groups to meet and share information and raise awareness and include, Black and Minority Ethnic network, Disabled Employee network and LGBT+ network

- Ability to join a trade union.

- Access to a staff travel scheme.

- Access to learning and development opportunities including a comprehensive corporate induction programme, access to e-learning, an annual performance appraisal, upskilling apprenticeships, access to Learning Resource Centres.

- A rewarding and most importantly access to a challenging career.

- Additionally, they also offer you retail discounts on hundreds of the UK&rsquo;s high street and online retailers including travel, dining out, mobile and broadband from the point of receiving your offer of employment.

Further Information and Applying

See the supporting documents for the full job description and other important information about working with us.

Contact Nicola Johnson, Insurance Manager at nicola.a.johnson@newcastle.gov.uk for more information about this job.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

9 June 2024