Children, Education and Skills

Newcastle upon Tyne

Gateway Officer (2 posts)

Please note that in all cases written references will be taken up and made available to interviewers BEFORE the final selection stage; even if you indicate otherwise



Full time

£19,650 - £20,852 per annum (pay award pending)

Fixed term for 15 months

Newcastle City Learning is seeking to recruit a committed individual to deliver an outstanding front-line service and information, advice and guidance to a diverse range of customers over 3 sites.

Your role will be to ensure that the Gateway team provide a first-class service to all of our customers both internal and external. Alongside this you will be responsible for the timely collection and input of learner enrolment information, ensuring it complies with funding rules and regulations.

The post is full time and you will be required to work one late night per week during term time. You will also be expected to work at any of our sites - The Heaton Centre, Westgate College and Gosforth Library as and when required.

A high standard of written and verbal communication skills are essential along with the ability to pay attention to detail.

A requirement of this post is that you will complete a Customer Service Level 2 Apprenticeship.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

As this post involves working with children, vulnerable adults or dealing with sensitive information, written references will be taken up and made available to interviewers before the final selection stage; even if you indicate otherwise.

Apply online at, select 'Apply Now' and complete our online application form.

Please note, all fixed term posts are available for secondment, for a secondment you must gain your managers approval prior to applying.

Fixed Term

Closing date:

11 October 2022

Apply and view further information