Newcastle Upon Tyne

Debt Advisor (Active Inclusion)

Full time

£30,095 - £33,486 per annum

An opportunity has arisen within the Housing Advice Centre for a Debt Advisor.

The Housing Advice Centre is Newcastle’s frontline response to the prevention of homelessness for those people who may be experiencing housing difficulties or crisis.

The role of the Debt Advisor is to provide a comprehensive debt advice and advocacy service, including the provision of information, support and training for claimants and partner organisations.

A key part of this role is to manage a caseload of complex debt cases, therefore it is essential that you have an up to date knowledge of current relevant law, practice and procedures and the ability to maintain that knowledge. You will need to have good written and oral communication skills, good ICT skills and have a structured approach to work, alongside the ability to meet tight deadlines. As well as frontline interviewing, you will be required to staff a consultancy telephone service. Membership of the Institute of Money Advisors would be beneficial for this role.

For those shortlisted for the interview, there will be a test to enable you to demonstrate your abilities and knowledge of managing complex debt cases.

For an informal discussion, please contact Craig Lydon, Money Matters’ Manager, on 07970 623 203 or Catherine Hattam - Housing Assessment and Advice Manager, on 07970 630 673

Apply online at, select 'Apply Now' and complete our online application form.


Closing date:

11 October 2022

Apply and view further information