Customer Service Specialist – People

Customer Service Specialist – People

Ref:

OPS1513

Full time

£33,945 - £37,336 per annum

Are you driven by a passion for enhancing customer experiences? We're seeking a Customer Service Specialist - People, dedicated to developing our Contact Centre team and delivering top-notch services to customers of and Newcastle City Council (NCC).

What awaits you in this role?

You will take charge of recruiting and onboarding new team members for our bespoke Contact Centre, ensuring they're equipped with the skills and knowledge needed to deliver exceptional service. From guiding them through the Contact Centre induction to instilling NCC values and behaviours, your role will involve comprehensive training on various services.

Our Grad Bay setting will help you to continue to coach new colleagues, in a safe and nurturing environment, with the support of a wider team.

Leading by example, you'll ensure new team members receive a warm welcome from NCC and join the Contact Centre team possessing the expertise to create outstanding customer experiences.

While prior familiarity with our services isn't mandatory, an enthusiastic dedication to people and customer service, coupled with robust leadership skills, is essential. Collaborating with stakeholders across NCC, you'll ensure frontline colleagues have the necessary tools and support to excel in customer service.

What do you need to excel in this role?

- A passion for facilitating learning through training and coaching

- An innate ability to empathise with customers' perspectives

- A strong inclination towards collaboration

- Natural leadership qualities with a skill for setting clear expectations

- Insight into what constitutes an exceptional contact centre

If this opportunity resonates with you and you're eager to understand more, please refer to the job description for more details, or contact Jackie Lawrence at 0191 2788691 or jackie.lawrence@yhn.org.uk.

Join us in shaping unforgettable customer experiences!

Please note, interviews will include a presentation task and will take place in our South Gosforth office, week commencing 9th September.

Why work for Newcastle City Council?

Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious.

What do we offer?

As an employee of NCC, you will have access to:

A competitive salary

Access to Local Government pension scheme

Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually

Family Supportive Policies

A bespoke induction

Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives

Access to various salary sacrifice schemes - covering cars, white electrical goods and tax efficient saving contributions towards your pension

Discounted travel passes

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

NCC is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

Permanent

Closing date:

1 September 2024