Customer Service Assistants (Seasonal Posts)

Customer Service Assistants (Seasonal Posts)

Ref:

M491

Part time

£24,294 - £25,119 per annum (pro rata for part time hours)

Role 1: Approx. 29 hours per week. Arbeia, South Shields Roman Fort

Fixed term for the season from Monday 25th March to Sunday 29th September 2024 (2 posts).

Role 2: Approx 15.5 hours per week. Arbeia, South Shields Roman Fort and South Shields Museum & Art Gallery

Fixed term for the season from Monday 25th March to Sunday 29th September 2024 (1 Post)

Role 3: Approx 11 hours per week. Stephenson Steam Railway

Fixed term for the season from Friday 29th March to Sunday 3rd November. (2 posts)

Tyne and Wear Archives and Museums (TWAM) is a major regional museum, art gallery and archives service managing a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear.

An exciting opportunity has arisen to work at one of our World Heritage Site venues; we are seeking to recruit enthusiastic and dedicated Customer Service Assistants to work as part of our Front of House team at Arbeia, South Shields Roman Fort during our summer season. The successful candidates will work to a rota which will include regular rostered weekends.

We are also looking to recruit Customer Service Assistants to work at Stephenson Steam Railway in North Shields. This role is to work to a rota covering Saturdays, Sundays and Bank Holidays. There is a requirement for one of the roles to work a Thursday during North Tyneside school holidays, so you must be available to work these days.

Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

There is more information about what to expect from the recruitment process and working for us here: <a href&#61;https://www.twmuseums.org.uk/about/jobs>https://www.twmuseums.org.uk/ab…;

For further information about any of the roles please contact HRRecruitment@twmuseums.org.uk

Please clearly state any preference in role on your application form.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Fixed Term

Closing date:

18 February 2024