Emergencies

The Resilience Planning Team within the City Council is responsible for ensuring that the Council meets its legal duties under the Civil Contingencies Act 2004.   You can speak to the resilience team by calling 01912787878 or emailing resilience@newcastle.gov.uk (Monday - Friday during normal office hours).

The Northumbria Community Risk Register provides information on risks within the Northumbria Area and information on how you can become more prepared and resilient in your home, business and community.

If there is a major incident or serious emergency ongoing in Newcastle (for example flooding; a major pollution incident; major loss of utility services and so on), members of the public can obtain general advice and information on what is happening by tuning into local radio and checking official social media sites.

Specific instructions and personal assistance to individuals directly affected by the incident will be provided by the emergency services and other partner agencies.

The UK Emergency Alert Service has also been launched.  The service is intended to warn if there is danger to life nearby. Alerts can be sent to 4G and 5G supported devices.  No personal data is stored or used. For more information visit www.gov.uk/alerts, including on how to opt out.  Domestic violence charity Refuge has made this short video of how to switch off alerts to help those people who may have a secret phone.