Consumer Advice

Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting adviceguide.org.uk.

To report someone you suspect of selling illegal goods please submit an online report.

Avian Flu

23 February 2022 H5N1 Highly Pathogenic Avian Influenza was confirmed in birds near Blaydon, Gateshead, Tyne and Wear  on the 23 February 2022. A 3km Protection Zone and a 10km Surveillance Zone was put in place around the premises. This disease control zone has now been lifted

Highly Pathogenic Avian Influenza H5N1 was confirmed in birds at premises near Byker, Newcastle Upon Tyne, Tyne & Wear on the 25 January 2022. A 3km Protection Zone and 10km Surveillance Zone were put in place around the premises. This disease control zone has now been lifted. 

If your livestock show any signs of disease, you must report your suspicions to APHA immediately by telephoning 03000 200 301

Poultry includes for example chickens, ducks, turkeys, geese, pigeon (bred for meat), partridge, quail, guinea fowl and pheasants.

Captive birds are any birds kept in captivity, other than poultry, and includes for example – pet birds, birds kept for shows, races, exhibitions, competitions, breeding or sale.

You should register your poultry, even if only kept as pets, so we can contact you during an outbreak. This is a legal requirement if you have 50 or more birds. Poultry includes chickens, ducks, turkeys, geese, pigeon (bred for meat), partridge, quail, guinea fowl and pheasants.

For further information go to Gov.uk

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

National Consumer Week

National Consumer Week is an annual campaign which aims to raise people's awareness of specific consumer issues, and provide support and advice for those who need it. 

We’ll be encouraging people to “be wise to being green”. It’s important that we take steps to be more environmentally friendly, like making our homes more energy efficient and installing energy technologies like solar panels. It can save money in the long run, and it’s good for the environment. It’s also an important part of how we can meet our UK climate change target.

But it’s also important that people feel confident when they’re making these decisions. 

That’s why we’re raising awareness of how people can protect themselves from misleading energy efficiency and environmental claims, such as “green scams” and rogue traders. With our advice and support consumers can arm themselves with the knowledge and confidence they need to make the best decisions.

EU Exit End of Transition Period Guidance

New and updated guidance continues to be produced advising on both the Great Britain and Northern Ireland regulatory regimes that apply from 1 January 2021.  A range of guides on specific product safety regulations, including cosmetics, PPE, toys, and electrical equipment, for businesses placing goods on the market in Northern Ireland have been published. Also, packaged goods and PPE have been added to the guides for businesses placing goods on the market in Great Britain.

These guides (and further guides as they are produced) can be found at: Gov.uk

Which?

Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at studentlawoffice@northumbria.ac.uk.

Newsletter

The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy of our newsletter go to High Standard (pdf 924 kb).

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

tradingstandards@newcastle.gov.uk

Business Companion

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