Coronavirus

We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to www.newcastle.gov.uk/coronavirus

Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting adviceguide.org.uk.

To report someone you suspect of selling illegal goods please submit an online report.

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

Important Update

As of the 18 March 2020, Newcastle Citizens Advice will no longer be dealing face to face with consumers. Go to CA guidance (pdf 206 kb) for further information.  On the 3 August 2020 the public drop-in advice sessions at the City Library will re-open on a restricted basis. 11am - 4pm Monday - Friday. To see the updated guidance (pdf 397 kb).

Legislation Very Important

The Health Protection (Coronavirus, Restrictions) (No. 2) (England) Regulations 2020 (SI 2020 No. 684) require the closure of certain businesses as listed, to protect against the risks to public health from coronavirus. To see the related Government advice go to Gov.UK.

Re-Opening Certain Businesses and Venues on the 4, 10, 11, 13 & 25 July 2020

Pubs, Restaurants, Hairdressers, Places of Worship, Cinemas, Community Centres, Museums and outdoor amusements can now be open, so long as they take measures to prevent the spread of infection.

On the 10 July the Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) Regulations 2020 (SI 2020 No. 719) amended the principal Regulations. These Regulations now permit the following to open: outdoor swimming pools and water parks (from 11th July 2020); nail bars and salons, tanning booths and salons, spas and beauty salons, massage parlours, tattoo parlours, and body and skin piercing services (from 13th July 2020). To see the related Government Guidance go to Gov.uk (External link) 

The Health Protection (Coronavirus, Restrictions) (England) (No.3) Regulations 2020 (SI 2020 No.750) came into force on 18 July and enable local authorities to give Directions relating to individual premises, Directions relating to events and Directions relating to public outdoor places

The powers to make a direction may only be exercised where conditions specified in the Regulations are met.

These conditions are that that giving such a direction responds to a serious and imminent threat to public health, that the direction is necessary for the purpose of preventing, protecting against, controlling or providing a public health response to the incidence or spread of infection by coronavirus in the local authority’s area, and that the prohibitions, requirements or restrictions imposed by the direction are a proportionate means of achieving that purpose.

The Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) (No.2) Regulations 2020 (SI 2020 No.788) come into force on the 25 July 2020. The following businesses are permitted to be open: indoor fitness and dance studios, indoor gyms, indoor sports courts and facilities, and indoor swimming pools, including indoor facilities at water parks.

The Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) Regulations 2020 (SI 2020 No. 791). The Regulations require members of the public to wear face coverings whilst inside a relevant place specified in the Regulations, except in certain limited cases, from Friday 24 July. 

Any issues on the enforcement implications and report any concerns please send through to psr@newcastle.gov.uk   

Which?

Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at studentlawoffice@northumbria.ac.uk.

Newsletter

The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy go to High Standard (pdf 1.2 mb)  

Related Pages

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

tradingstandards@newcastle.gov.uk

Business Companion

Is this page useful?
Is this page useful?