Doorstep Crime and No Cold Calling Zones

Doorstep Crime and No Cold Calling Zones

Doorstep crime is when rogue traders knock at your door and pressure you into buying something or signing up for a service, they may do this by cold calling via the telephone or in a face to face visit. If you are contacted by such traders or are aware of any operating in your residential area, if it is safe to do so please contact us with any information you have about the traders, or if necessary Northumbria Police.

Not all traders are dishonest, but there are things you can do to make sure that you don't become a victim;

  • Identify who is calling by insisting on seeing and checking their identification

  • If you are suspicious or have concerns do not open your door at all and at all times, use a door chain or spy hole

  • Don't be rushed into agreeing to buy

  • Take your time to make a decision and one which is the right one for you

  • Never hand money up front.

Scams Awareness

The annual Scams Awareness campaign is an annual opportunity to raise awareness and empower consumers to take action against those crimes. Scams are many and varied, with increasingly complexity and sophistication. By arming consumers with the knowledge they need to recognise a scam, they can protect themselves and those around them, preventing harm in the first place.

Scams are not just a minor inconvenience to consumers. Aside from financial loss, they can cause distress, misery, and even if a scam has been avoided, it can lead to a widespread loss of consumer confidence. Please remember they can happen to anyone.  

Universal Credit Scam

To access a news story on this very important issue go to story

Press Articles

To see articles on the type of scams that can affect consumers go to the Chronicle of the 20 April 2019, the Chronicle of the 27 April 2019, the Chronicle of the 2 May 2019, the Chronicle of the 2 October 2019, the Chronicle of the 19 December 2019, Northumbria Police of the 18 February 2020 and the Chronicle of the 18 June 2021.    

No Cold Calling Zones  

The No Cold Calling Zones (NCCZ's) we have set up aim to decrease doorstep crime incidents by specifying an area in which uninvited traders are not welcome. These are set up in partnership with Northumbria Police and Safe Newcastle, and appropriate signage is placed on lampposts and all residents are given a window sticker.  It can be a criminal offence for unwanted traders to come into the zone and the advice we offer provides residents the confidence to say 'no' when approached on their doorstep. We will investigate why traders are operating within a NCCZ if they should not be. There are currently 50 NCCZ's implemented in Newcastle covering some 49,109 households. 

We have just implemented two extended zones in Chapel ward and a new zone in Gosforth ward,  

No Cold Calling Zone Locations

We have zones set up throughout the city where an area has met the criteria that; there is a history of doorstep crime or distraction burglary, a vulnerable population, and within a defined geographic area. If you are within a NCCZ you should have received a consultation letter, and notification of when the zone was implemented along with a window sticker to display on your property. If you have not received this, please contact us for a replacement.

Frequently Asked Questions

If you believe an area could benefit from the protection of a NCCZ please contact us for information about the process. We have prepared some FAQ guidance (pdf 126 kb) which may be of assistance. 

To access a guide on Doorstep Crime as published by the House of Commons go to Guide (pdf 1 Mb)

A list of the current zones are also available.


In order to promote our work with scams, we aim to publish a bi-annual High Standard (pdf 960 kb)

Press Article

To see an article promoting the work related to NCCZ's go to the Chronicle of the 28 February 2020. 


Trading Standards service, Directorate of Operations and Regulatory Services, Civic Centre, Newcastle upon Tyne, NE1 8QH. Email:

Did you know?

We have 50 zones implemented across Newcastle, protecting some 49,109 households. Four of our wards: Parklands, Walkergate, Benwell & Scotswood and Kenton have all been declared as No Cold Calling Zones.

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