Social media acceptable use policy

Social media acceptable use policy

The council's social networks were set up to provide information on news, events and jobs for residents, businesses and visitors. You can find out more about why we use social media.

Most online communities have their own rules and guidelines, which we will always follow. We reserve the right to remove any contributions that break the rules or guidelines of the relevant community, or any of the following:

  • Be civil, tasteful and relevant.
  • Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, discriminatory, harmful, obscene, profane, sexually oriented or racially offensive.
  • Do not swear.
  • Do not post content copied from elsewhere, for which you do not own the copyright.
  • Do not post the same message, or very similar messages, more than once (also called "spamming").
  • Do not publicise your, or anyone else's, personal information, such as contact details.
  • Do not advertise products or services.
  • Do not impersonate someone else.

Following on Twitter and retweeting

Our follow policy on Twitter is based on relevance and usefulness to the council but does not mean we necessarily endorse any individual or organisation or any comments they make on Twitter.

We will only Retweet (RT) messages from feeds or share posts on Facebook which the council follows or if we believe it will be helpful or interesting for our followers.


Please take care not to make defamatory statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down any statement that could be deemed to be defamatory.

Pre-election period

In the six week run up to an election - local, general or European - councils have to be very careful not to do or say anything that could be seen in any way to support any political party or candidate.  We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.

Your Local Services (formally known as Envirocall) requests and social media

We have a lot of followers on social media who take pride in their city and want to report environmental or street cleaning issues in their local area. Please do report requests to Your Local Services. When you make a request you will receive a reference number which you can then use to track the progress of your request. Reporting an issue yourself also means you will be able to provide exact details of the issue and the location our teams need to visit.

Our social media team do not make requests to Your Local Services on your behalf. We hope you understand that waiting for the social media team to see your issue during normal office hours, find out further details if necessary and then pass this on to Your Local Services will cause unnecessary delays to your issue being resolved, especially at weekends.

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