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Press office and media

Press Office Desk - 0191 211 5099. We operate from 9am to 6pm.

For urgent press enquiries out of hours phone 07766442597 and ask to be put in touch with the duty press officer. Please note this is for members of the press only. 

You can also email us at: press.office@newcastle.gov.uk

Media and publicity protocols

Newcastle City Council has a press office within the Communications and Marketing section which should be the first port of call for all media enquiries. Trained and experienced staff are able to respond to all calls and where appropriate arrange interviews with members and senior officers.

The unit also monitors calls and retains information on responses to ensure accuracy and consistency. Monitoring of calls and coverage also helps to provide the council with information - statistics and patterns of media interest in areas of council activity and overall coverage.

The council’s media policy reflects the organisation’s policy aims including the way we expect employees and members to behave and the culture we strive to achieve.

The media policy is therefore to be:

  • open
  • transparent
  • honest
  • proactive and assertive
  • helpful to the media in facilitating photograph opportunities, interviews and other reasonable requests

The Press Office will

  • promote the reputation of the organisation
  • respond quickly and effectively to media enquiries
  • respect the confidential nature of information which is retained by the council on individual cases or other matters which are officially specified as confidential.

We also welcome anyone who wishes to report on any public meeting and we will provide all reasonable facilities to those wishing to report, film, tweet or blog about any aspect of a meeting which is open to the public.

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