The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service.

Citizens Advice Consumer Service

The Citizens Advice Consumer Service is the government funded telephone and online service offering information and advice on problems with goods and services, energy and post.

Contact Citizens Advice Consumer Service on 03454 04 05 06 or visit their website:

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with: Debt, housing, benefit entitlements, consumer, and employment issues.

4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX.

Telephone: 0344 2451288
Website: CAB


The Which? Consumer Rights website is a free resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen.

There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases.

The Student Law Office can assist consumers by:

  • Writing letters on your behalf,
  • Helping to negotiate a settlement,
  • Advising on court procedure,

They may be able to represent a consumer at court or tribunal hearings.

The Student Law Office can be contacted on 0191 2273909 or by email at to provide details of an enquiry. If the enquiry is accepted the consumer will be contacted usually within 2 weeks, and asked to come in for an initial interview to assess whether or not the Office is in a position to assist.

The Student Law Office only normally accepts enquiries between September and March.

Newcastle Trading Standards Service 

In order to find out some more specific information on the work of the Trading Standards Service in Newcastle please go to the following webpages:


In order to highlight and promote the work of the City Council's Trading Standards Service, the Service has developed and published a newsletter, which we aim to publish twice a year. To view and download the copies of the newsletter as now published go to:

If either a consumer or a business would like to be placed on our email list to receive a copy of this newsletter and all future editions, please email us on

For further information, please contact the Trading Standards Service, Directorate of Operations and Regulatory Services, City of Newcastle upon Tyne, Civic Centre, Newcastle upon Tyne, NE1 8QH.

Page last updated: 
29 October 2018
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