Customer Service Assistant

Customer Service Assistant

Ref:

M509

Please see advert text

£24,294 - £25,119 per annum, pro rata (£14,773 - £15,275 actual salary) Pay award pending

Permanent post within our Discovery Team (22.5 average weekly hours)

We are seeking highly a motivated individual to join our enthusiastic and dedicated Customer Service Assistants teams. We are recruiting for a permanent post working at Discovery Museum

Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

Appointees will be required to work to a 28-day roster pattern which will include regular Saturdays and Sundays.

There is more information about what to expect from the recruitment process and working for us here: <a href&#61;https://www.twmuseums.org.uk/about/jobs>Jobs | Tyne &amp; Wear Archives &amp; Museums (twmuseums.org.uk).</a>

If you have any specific questions about the job role, please contact nick.butterley@twmuseums.org.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Permanent

Closing date:

18 October 2024