Help for children and families

Support for families and keeping children safe

Every family goes through difficult times. Sometimes parents, carers, children or young people need extra support, advice or someone to talk to.

If you or someone you know needs help we want to hear from you. Getting help early can often prevent problems from becoming more serious.

We have lots of different ways to support families and we want to work with you in a way that connects you with the right services.

If you are a parent, carer, child or young person looking for support, you can:

Most contacts we receive are from people looking for advice, support or help.

If you are worried that a child is not safe, please contact us.

To report a concern complete one of our online enquiry forms:

Or you can call 0191 277 2500 between 8.45am and 5pm Monday to Friday.

If a child is in immediate danger, call the Police on 999.

For urgent safeguarding concerns outside office hours, contact the Emergency Duty Team on 0191 278 7878.

We want children to be safe and families to get the help they need.

See what offers we have for families:

The Newcastle Support Directory can offer information and advice about local services that can help you.

It is also a good place to look to find information about childcare and school places.

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