Winter wellbeing hubs

Across the city a network of winter wellbeing spaces can support you, providing not just warmth but a warm welcome and a place for coming together.

Working with partners, including voluntary and community organisations, we will give you the chance to:

• meet
• learn new skills
• socialise over a hot drink 

What are winter wellbeing hubs?

Winter wellbeing spaces may be buildings like:

• libraries
• art galleries
• community centres
• sports clubs
• faith centres
• shops and businesses

Selected spaces will also offer wellbeing activities such as:

• cookery classes and nutritional advice
• learning and skills building opportunities, including digital skills support

They may also offer free wifi or computer access.

Find your nearest winter wellbeing hub

Details of winter wellbeing hubs in Newcastle can be found in our:

• directory of winter wellbeing hubs

Information in other languages

Our Community Champions have recorded videos providing information about Winter Wellbeing Hubs in other languages. Additional languages are due to be added.

Arabic

Bengali

Cantonese

English

Urdu

Offer to provide a winter wellbeing hub

We are keen to create a directory of all the places in the city where wellbeing hubs can be hosted.

Becoming a registered winter wellbeing hub will help:

• residents find out more about the services or support you offer
• meet the needs of our communities in these difficult times

Training will be provided but participants will be expected to:

• follow the Winter Wellbeing Hub charter
• make sure that all staff and volunteers are briefed on these procedures

To offer to help:

• register as a winter wellbeing hub

Winter Wellbeing Hub charter

In becoming a Winter Wellbeing Hub you must confirm that:

You are able to offer a warm welcome and a warm place for people to come together 

Every time someone enters your venue, staff and volunteers will be available to offer a warm welcome and you can signpost people to a range of services they may require.

Everyone is treated equally, with dignity and respect

Everyone has a right to be warm, so everyone in a Winter Wellbeing Hub will treat and be treated, with dignity and respect. There will be a zero-tolerance approach to verbal and physical abuse for everyone.

Your Winter Wellbeing Hub will be a safe space

Your Winter Wellbeing Hub will follow the safeguarding policies and procedures that are currently in place within your organisation, and it will abide by food hygiene rules too. Mandatory training will have been undertaken by registered Winter Wellbeing Hubs. This mandatory training will cover Making Every Contact Count (MECC) and Conflict Management.

Confidentiality is maintained unless permission is given

Every Winter Wellbeing Hub is a non-judgemental space; If an individual would like to share their reasons why they accessed a hub, someone will be available to listen, and will respect the individual’s confidentiality, unless permission is granted to share information. Safeguarding procedures must be followed if any concerns are raised.