Wellbeing Hubs

Across the city a network of Wellbeing Hubs can support you, providing not just warmth but a warm welcome and a place for coming together.

Working with partners, including voluntary and community organisations, we will give you the chance to:

• meet
• learn new skills
• socialise over a hot drink 

What are Wellbeing Hubs?

Wellbeing spaces may be buildings like:

• libraries
• art galleries
• community centres
• sports clubs
• faith centres
• shops and businesses

Selected spaces will also offer wellbeing activities such as:

• cookery classes and nutritional advice
• learning and skills building opportunities, including digital skills support

They may also offer free wifi or computer access.

Find your nearest Wellbeing Hub

Details of Wellbeing Hubs in Newcastle can be found in our:

• directory of Wellbeing Hubs

Funding information for Wellbeing Hubs

Please visit our funding for Wellbeing Hubs page.

Information in other languages

Our Community Champions have recorded videos providing information about Wellbeing Hubs in other languages. Additional languages are due to be added.

Arabic

Bengali

Cantonese

English

Urdu

Offer to provide a Wellbeing Hub

We are keen to create a directory of all the places in the city where Wellbeing Hubs can be hosted.

Becoming a registered winter wellbeing hub will help:

• residents find out more about the services or support you offer
• meet the needs of our communities in these difficult times

Training will be provided but participants will be expected to:

• follow the Wellbeing Hub charter
• make sure that all staff and volunteers are briefed on these procedures

To offer to help:

• register as a Wellbeing Hub

Wellbeing Hub charter

In becoming a Wellbeing Hub you must confirm that:

•    You can offer a warm welcome and a place for people to come together.  
•    Every time someone enters your venue, staff and volunteers will be available to offer a warm welcome and you can signpost people to a range of services they may require. 
•    Everyone at a Wellbeing Hub will treat and be treated equally, with dignity and respect.
•    There will be a zero-tolerance approach to verbal and physical abuse for everyone. 

Your Wellbeing Hub will be a safe space: 

•    Your Wellbeing Hub will follow the safeguarding policies and procedures that are currently in place within your organisation. 
•    It will abide by food hygiene rules if applicable.  
•    Mandatory training will be undertaken by at least 2 members of staff from registered Wellbeing Hubs.  
•    This mandatory training will cover Making Every Contact Count (MECC) and Information Now training.  

Confidentiality is maintained unless permission is given or a safeguarding issue identified: 

•    Every Wellbeing Hub is a non-judgemental space. 
•    If an individual would like to share their reasons why they accessed the hub, someone will be available to listen, will respect the individual’s confidentiality, unless permission is granted to share information and will signpost appropriately if required.  
•    Safeguarding procedures must be followed if any concerns are raised.