City Centre Resident Permit Frequently Asked Questions
City Centre Resident Permit Frequently Asked Questions
Questions for before, and during, the application process:
Who needs to apply?
Is my property eligible?
Can I apply before moving into the property?
I am having difficulty uploading my supporting documents
What is the allowance and cost?
Questions for after payment is made and for permit use:
Where can I park with my City Centre Resident permit?
Why have I not received my permit?
What if I have visitors to my property?
What if I lose my permit or it is stolen?
What if I change my vehicle Registration?
How do I renew an existing permit?
What if I no longer need my permit?
What do I do if I have a temporary courtesy vehicle?
Who needs to apply?
If you live in a property in the city centre (that is within the Controlled Parking Zone - CPZ), you can apply for a City Centre Resident Permit. The area covered by the CPZ is indicated in red shading on the below map.
When applying, we will need to establish that the person named on the application for the permit lives at the eligible address and can provide document(s) that link them to the property and the vehicle. The application may be delayed or rejected if the correct documents are not supplied. A list of accepted documents can be seen here.
If your property is situated outside of the CPZ red heading on the above map, you could be eligible for a Resident Parking permit instead.
Is my property eligible?
If your property is situated within the red shading on the below map of the CPZ, you can apply for a City Centre Resident Permit.
If your property is situated outside of the CPZ red heading on the above map, you could be eligible for a Resident Parking permit instead.
How do I apply for a permit?
If you do not already have an account with the council, you will need to create an account to submit your application online. Please see our guide on how to create an account.
Please see our guide on how to submit a City Centre Resident permit application on the new Newcastle City Council portal.
If you are wanting to renew a current permit, please click here and follow the instructions.
If you are wanting to change the registration on your current permit, please click here and follow the instructions.
New applications should be submitted online or by post. Applying online allows us to process your application much sooner than if you apply by post, however you can print and complete an application form here if required (pdf, 130kb).
Please apply up to 14 days before the permit is needed, if possible, in case of a peak period of applications.
- Apply online by clicking here, ensuring that you have attached the relevant documents (listed above) to support your application. Please use PDF or Word format where possible.
If you need to send in additional documentation, you can do so by emailing the documents to parkingpermits@newcastle.gov.uk and quoting the PS reference number provided at the time of applying. - The address supplied on the application MUST be the address of the property which you need a permit for, and it must match the address on the proof of residency document. Do not include any other address as this will delay your application.
- If you are applying in advance of moving into a property, for example prior to a purchase completion date or a tenant with a future tenancy agreement, then the permit will be posted to the property applied for, a couple of days before the permit start date.
We will assess your application and inform you of the outcome via email. If your application is approved, the email will contain a link to make online payment. When making your payment you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 7 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for.
Please check your junk/spam folders and contact us directly at parkingpermits@newcastle.gov.uk (quoting your reference number starting PS) if you have not heard from us within 14 days.
Can I apply before moving into the property?
Residents who are moving into a property can apply in advance, as soon as they have proof of residency (Completion Statement or Tenancy Agreement). It is a legal requirement that the permit is only posted to the address it is registered to, so the permit will not be posted to any current/other address.
The application can be submitted in advance of the move so that the permit will be sent to the property 1/2 days prior to the tenancy/permit commencement date (regardless of when payment was made), as it is only valid from the day of occupancy.
What documents do I need?
Please provide one from each list and it must include your name as the applicant.
(You cannot use the same proof for both residency and vehicle)
Accepted proof of Residency*
- A Council Tax statement for the current financial year (showing your name, the property address and the date)
- A Tenancy Agreement – (MUST show the property address, names of all the tenants and the start/end date of the tenancy)
- A Utility Bill dated within the last 3 months (showing your name, the property address, and the date)
- A Deposit Protection Scheme Letter for rented accommodation (showing the property address, names of all the tenants and the start/end date of the tenancy)
- A Completion Statement or email from a solicitor (showing the property address, your name and the date of completion)
- A valid, in-date Parking Permit which is in your name and registered to the address you are applying for (cannot be expired)
*Financial information on any documents can be covered up
Accepted proof of Vehicle
- A Vehicle Registration document (V5C/logbook) – (Provide the front page, which must be in your name and show the vehicle registration)
- A Vehicle Insurance Certificate (must show you as a main/named driver and the vehicle registration)
- A copy of the Lease/Hire Agreement to link you to the vehicle (must show your name and the vehicle registration)
- If the vehicle is a company vehicle, please provide:
- The Vehicle V5C or lease hire agreement (showing the name of the company and the vehicle registration)
and - A Pay slip or most recent P60 year-end slip showing your link to the company (payslips must be within the last 3 months and financial information can be covered up)
- If you have access to multiple work vehicles, we can issue a “Pool” vehicle permit. We would need:
- A Pay slip or most recent P60 year-end slip showing your link to the company (Payslips must be within the last 3 months and financial information can be covered up)
and - Three V5C documents for the multiple vehicles you have access to (showing the company’s name and vehicle registrations) or a letter from your employer explaining that you regularly take home different vehicles (on letter headed paper)
- A previous Resident Parking Permit which is in your name and registered to the vehicle registration you are applying for.
I am having difficulty uploading my supporting documents.
If your file size exceeds the online limit, or you are needing to send in more than one resident or vehicle proof, please email the documents directly to us at parkingpermits@newcastle.gov.uk, quoting your name, the address applied for and your reference number (starting PS) which is provided at the time of applying. We can then link these to your application so they are already available when it is processed.
How do I make payment?
Please do not send payment with an application.
If your application for a parking permit has been approved and you have received an offer for a City Centre Resident parking permit via email, or would like to renew your existing parking permit, the quickest and easiest way to make payment is online here.
If making payment online, you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 7 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for.
Alternatively, you can call 0191 278 7878 and quote “parking payments”. The payment line opening times are 8am-6pm Monday to Thursday and 8am-4.30pm on a Friday.
What is the Allowance and Cost?
There is a capped limit of two City Centre Resident permits per eligible property.
City Centre Residents permits can be issued for the following durations and costs.
- A 4 week permit is £38.47
- A 6 month permit is £250.00
- An Annual permit is £500.00
Where can I park with my City Centre Resident permit?
Your City Centre Resident Permit is to be used only within the Controlled Parking Zone (CPZ). The area covered by the CPZ is indicated in red shading on the below map.
The permit is valid for all pay and display bays in on-street areas within the CPZ, and Pay and Display bays in city centre car parks at all times (and can be used to over-ride any maximum stays within on-street bays).
The car parks in the city centre where a City Centre Resident permit is valid are listed here.
PLEASE NOTE - City Centre Resident permits are not valid and cannot be used in car parks on the edge of the city centre that fall outside the CPZ. This includes: Argyle Street, Blandford Square, Blandford Street East, Claremont Road, Leazes Park, Manors Multi Storey, Osborne Terrace, St Georges and the Stadium MSCP.
The permit does not authorise you to park in restricted use bays (electric vehicle charging bays, loading bays, disabled bays, taxi bays), bays outside of the CPZ, Car Club bays, Citypark permit bays in car parks or any permit bays in the OB3 or WG3 zones.
Why have I not received my permit?
City Centre Resident Permits are sent via Royal Mail 1st class and are posted to the permit address in time for the start date of the permit. (It is a legal requirement that the permit is only posted to the address it is registered to – it will not be posted to any other address). Your payment confirmation email can be printed and used as a temporary parking permit on the dashboard for a maximum of 7 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for.
If you have supplied a tenancy agreement as proof of residency, or have requested a future starting date, your permit will be sent to the property 1/2 days prior to the tenancy/permit commencement date (regardless of when payment was made).
If you have made a renewal of an existing resident permit, you should receive the new permit within seven days of payment.
If you do not receive your permit within any of the described time frames above, please contact Parking Services via email at parkingpermits@newcastle.gov.uk or call 0191 277 2728 (Monday to Friday between 8.30am and 3.30pm).
What if I have Visitors to my property?
You can apply for supplementary scratchcards which allow your visitor to park in the city centre whilst visiting your property. They are single use permits (one per day). Details are scratched off to show the relevant date and the vehicle registration must be entered.
You can apply for a maximum of 20 full day scratch cards in a rolling 12 month period.
Scratchcards cost of £5.00 each and these full day permits are valid for use in the same areas as your annual permit.
- Apply Online here for City Centre Resident scratch cards.
- By post, please print and complete an application form (pdf, 121kb)
Please be aware that unused scratch cards returned to Newcastle Parking Services within 14 days of issue will be subject to a full refund of the price paid, but after this 14 day period unused scratch cards cannot be transferred or be subject to a refund.
What if I lose my permit or it is stolen?
If you have lost your permit, or it has been stolen, you will need to apply for a replacement and pay an administrative charge of £10.00.
Once we receive your application, we will assess it and provide a link for payment via email. Upon receipt of payment, a replacement permit will be posted out to the address. When making your payment you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 7 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for
Apply online by clicking here for a Replacement permit
What if I change my vehicle Registration?
The permit with your old vehicle registration number will not be valid for your new vehicle (unless you have retained the same number plate), so should be posted back to Newcastle Parking Services, P.O. Box 2BL, Newcastle-upon-Tyne, NE99 2BL.
- The permit holder will need to complete an online form to amend the vehicle registration and provide a copy of the vehicle documentation with the application. Please ensure the applicant’s name and the new vehicle registration are visible on the document (V5/logbook, vehicle insurance, lease agreement) and submit in Word or PDF where possible.
Your application cannot be processed, and will be delayed, without correct supporting documentation. - There is an administration charge of £10.00 for amending the vehicle registration details on a parking permit. Once the application form has been processed and correct supporting documents for the new vehicle are received, a link will be sent via email to make the payment.
When making your payment you can enter your email address and a receipt for payment can be emailed to you to print. This can then be displayed on the dashboard as a temporary parking permit for a maximum of 7 days (ensuring the payment date and reference number is visible), whilst your permit is produced and posted to the address you applied for. - Apply online by clicking here for a change of vehicle registration.
How do I renew an existing permit?
When renewing your permit, you do not need to submit a new application form, as we have already established your eligibility for a permit previously.
3 weeks before the permit is due to expire, a letter will be sent to you reminding you of the expiry date and providing all the required details for renewal. Once payment for renewal is made and the permit is posted via Royal Mail 1st Class, Newcastle City Council cannot be held responsible for any delays due to Royal Mail delivery. Therefore it is advised, where possible, to renew your permit in sufficient time, to allow for delivery of the new permit prior to the expiry of your current permit.
If you have not received a permit renewal reminder letter within the above timescale, have misplaced it, or are wanting to renew a permit that has already expired, please contact us on 0191 2772728 (Monday to Friday between 8.30am and 3.30pm) or email us at parkingpermits@newcastle.gov.uk, so we can check case records and take a payment over the telephone or email you details to make an online payment. If you are sending an email, please quote your address and permit reference number (if known).
What if I’m moving house?
Permits are not transferable between people or addresses so if you move house, you must return the permit to Newcastle Parking Services, P.O. Box 2BL, Newcastle-upon-Tyne, NE99 2BL. We will calculate if you are eligible for a partial refund and email you to inform you of such.
If your new house is also within the City Centre (CPZ), you can apply for a new permit at the new address here.
If your new house is outside of the City Centre (CPZ), you can check if you are eligible for a permit at the new address here.
Where a removal van is loading or unloading from/to a property, a permit is not required if there is continuous loading or unloading.
If you require specific bays outside, or near, the property to be reserved in order that your removal vehicle can park there, a parking reservation is recommended. Information regarding reservations can be found here.
If the removal vehicle needs to be parked directly outside your property and you have No Waiting restrictions (double/single yellow lines), then please apply for a dispensation here.
What if I no longer need my permit?
If you move house or your situation changes and you no longer need the permit, the permit should be returned via Recorded Delivery or Royal Mail Signed For (so you have proof of posting and receipt) to the below address.
Newcastle Parking Services,
P.O. Box 2BL,
Newcastle-upon-Tyne,
NE99 2BL
Your permit will then be cancelled to reset the capped limit for that address and to allow other applications at that property.
We will calculate if you are due a refund for the unexpired portion, based on the number of full weeks remaining on the permit. A £10.00 administrative charge will be applied for the process of cancelling the permit and processing a refund. If you are entitled to a refund, we will refund the value of the unused portion of the permit to you, usually to the payment card that the original payment was taken from.
The permit is not transferable to other users or for the permit holder at a new address, so continued use would be classified as misuse leading to the revocation of the permit and the possible issue of Penalty Charge Notices.
What do I do if I have a temporary Courtesy vehicle?
If your vehicle has been involved in an accident and you have been provided with a temporary courtesy vehicle, please contact our offices on 0191 277 2728 between the hours of (Monday to Friday between 8.30am and 3.30pm) for advice.
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